SAIF ALLI
Lusignan
Summary
Experienced with diagnosing and resolving technical problems to optimize system performance. Utilizes network management and hardware maintenance skills to ensure seamless operations. Knowledge of providing efficient support in fast-paced environments.
Overview
6
6
years of professional experience
Work History
IT Technician
Lincoln American University
10.2025 - Current
- Assisted in the installation of IT equipment, ensuring compliance with safety protocols and operational standards.
- Conducted routine maintenance checks on computer systems, improving reliability and user satisfaction.
- Developed documentation for IT procedures, streamlining processes for future reference and training purposes.
- Collaborated with cross-functional teams to identify technology needs, recommending solutions aligned with business objectives.
- Managed inventory of IT assets, ensuring accurate tracking and efficient resource allocation across departments.
- Maintained office PCs, networks and mobile devices.
Restoration Technician
Newtron
01.2020 - 09.2022
- Observed employee fieldwork and usage of materials for quality and consistency.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Soldering broken equipment wherever necessary.(Minor repairs only)
- Disassembling, cleaning, reassembling, and testing of electrical and mechanical equipment with an emphasis on IT based equipment including computers, servers, and printers.
- Sustained safety protocols by observing proper and safe usage of equipment and materials especially during covid-19
- Managed work with little supervision.
Call Support Representative
UNITECH Computers
05.2019 - 01.2020
- Filter help desk takes calls and provides basic support and trouble shooting.
- Printer configurations, ticket routing and escalation to level 2 and level 3 support.
- May also escalate to IT applications support (level 4) as needed.
- A level 1 tech analyzes the user’s issue and determines the best possible solution.
- Level 1 may also provide support for identified level 2 and level 3 issues where configuration solutions had already been documented.
Education
Associates Degree - Mathematics
President’s College
Golden Grove08-2018
Advanced Diploma - Computer Engineering Technology
Sheridan College - Davis Campus
Brampton, ON12-2021
Skills
- Good Customer Service skills
- Managing moderate sized projects
- Timely project completion
- Critical Analysis
- Schematics reading
- Strong interpersonal skills
- Ability to Multitask
- Good Troubleshooting skills
- Strong communication skills
- Moderate Programming skills
- Safety behaviors expertise
- Good problem solver
- Moderate SQL skills
- Group environments
- Knowledge of Microsoft office applications
- Ability to work in fast paced environments
- Technical support
- Network troubleshooting
- IT documentation
- IT asset management
- Server maintenance
Timeline
IT Technician
Lincoln American University
10.2025 - Current
Restoration Technician
Newtron
01.2020 - 09.2022
Call Support Representative
UNITECH Computers
05.2019 - 01.2020
Associates Degree - Mathematics
President’s College
Advanced Diploma - Computer Engineering Technology
Sheridan College - Davis Campus