SAIF ALLI
IT Tech
201 Lusignan West, ECD
Summary
Highly skilled individual experienced with troubleshooting and resolving technical issues. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.
Overview
3
3
years of professional experience
Work History
Restoration Technician
Newtron
01.2020 - 09.2022
- Observed employee fieldwork and usage of materials for quality and consistency.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Soldering broken equipment wherever necessary.(Minor repairs only)
- Disassembling, cleaning, reassembling, and testing of electrical and mechanical equipment with an emphasis on IT based equipment including computers, servers, and printers.
- Sustained safety protocols by observing proper and safe usage of equipment and materials especially during covid-19
- Managed work with little supervision.
Call Support Representative
UNITECH Computers
05.2019 - 01.2020
- Filter help desk takes calls and provides basic support and trouble shooting.
- Printer configurations, ticket routing and escalation to level 2 and level 3 support.
- May also escalate to IT applications support (level 4) as needed.
- A level 1 tech analyzes the user’s issue and determines the best possible solution.
- Level 1 may also provide support for identified level 2 and level 3 issues where configuration solutions had already been documented.
Education
Associates Degree - Mathematics
President’s College
Golden Grove08-2018
Advanced Diploma - Computer Engineering Technology
Sheridan College - Davis Campus
Brampton, ON12.2021
Skills
- Good Customer Service skills
- Managing moderate sized projects
- Timely project completion
- Critical Analysis
- Schematics reading
- Strong interpersonal skills
- Ability to Multitask
- Good Troubleshooting skills
- Strong communication skills
- Moderate Programming skills
- Safety behaviors expertise
- Good problem solver
- Moderate SQL skills
- Group environments
- Knowledge of Microsoft office applications
- Ability to work in fast paced environments
Timeline
Restoration Technician
Newtron
01.2020 - 09.2022
Call Support Representative
UNITECH Computers
05.2019 - 01.2020
Advanced Diploma - Computer Engineering Technology
Sheridan College - Davis Campus
Associates Degree - Mathematics
President’s College
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