Jihan Bobb- Semple
Sales Manager
Georgetown
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Sales Manager
PBS Technologies (Guyana) Inc
Georgetown
10.2012 - Current
- Prepare budget and implement strategies to achieve on year on year growth
- Prepare marketing plans with vendors such Dell to achieve partner level yearly.
- Plan marketing activities (technology breakfast, cocktails , after work activities) with vendors
- Targeted and prospected for new business through telemarketing, new building list etc.
- Established and cultivated solid business relationships with new or existing customers.
- Used vendor expertise to deliver educational content to sales team.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Evaluated performance against goals and implemented appropriate development plans.
- Promoted continuing education opportunities for sales team to bolster skills and add value to department.
- Researched competitors' activities and products to uncover new trends
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Developed and implemented comprehensive business strategies and sales and marketing plans that complemented overall corporate operating plan.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Customer Service Representative
Digicel
Georgetown
07.2008 - 10.2010
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Processed customer adjustments to maintain financial accounts.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recommended products to customers, thoroughly explaining details.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Science - Business Management
University of Guyana
Turkeyen, Greater Georgetown 01.2007 - 07.2010
Diploma in Marketing - Marketing
University of Guyana
Greater, Georgetown 09.2004 - 08.2007
Skills
Business development and planning
undefinedTimeline
Sales Manager
PBS Technologies (Guyana) Inc
10.2012 - Current
Customer Service Representative
Digicel
07.2008 - 10.2010
Bachelor of Science - Business Management
University of Guyana
01.2007 - 07.2010
Diploma in Marketing - Marketing
University of Guyana
09.2004 - 08.2007
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