Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Hi, I’m

Whitfield Steven Campbell

Georgetown
Whitfield Steven Campbell

Summary

My managerial experience is varied, covering more than ten years of exposure with local industries as well as familiarity with some international management practices. My areas of operation ranged from hotel and hospitality management to warehouse and security management. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

14
years of professional experience

Work History

Itel Contact center
Guyana

Customer Service Representative
08.2022 - 11.2022

Job overview

  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Edward Beharry & Sons Company Limited

Security Officer
01.2019 - 01.2022

Job overview

  • Assets protection, daily security management and diary entries
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Guarded restricted areas to prevent unauthorized entry.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Monitored premises and recorded activity in daily officer reports.

Andrews Supermarket

Supervisor
01.2018 - 01.2019

Job overview

  • Warehouse management, loss prevention, accountability for stock intake, proper securing & storage of stocks
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Reviewed completed work to verify consistency, quality and conformance.

Maharaj Westside Supermarket

Warehouse Assistant
01.2015 - 01.2018

Job overview

  • Receiving Items, diary entries of incoming stocks, warehouse management, delegate items
  • Worked additional hours and shifts to meet tight deadlines during peak periods.
  • Lifted materials of varied weights on regular basis.
  • Inspected and moved products to designated areas in warehouse.
  • Trained new employees regarding warehouse procedures and standards.

Windjammer International Hotel, Guyana

Receptionist
01.2012 - 01.2015

Job overview

  • Front Desk management, receiving calls, receiving cash payments, taking reservations, ensuring guest satisfaction and ensuring room standards are kept
  • Scheduled and confirmed appointments.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.

Zenon International Hotel, Guyana
Essiquibo

Assistant Manager
01.2010 - 01.2011

Job overview

  • Ensuring room standards are kept, preparation of staff roster, food and beverage management, delegating duties to staff and ensuring guest satisfaction
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.

Star Buds Restaurant & Bar
Guyana

Manager
01.2009 - 01.2010

Job overview

  • Restaurant management, kitchen management, loss prevention, beverage management, service management, dining area management, ensuring customer satisfaction, revenue management
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

Institute of Private Enterprise Development
Guyana

Some College (No Degree) from Supervisory Management
09.2007

Institute of Private Enterprise Development
Guyana

Some College (No Degree) from Simple accounts methods
09.2007

GWTV2 Computer School
Guyana

Some College (No Degree) from Microsoft Foundation Course
03.2004

East Ruimveldt Secondary School
Guyana

from High School Teaching
07.1982

Skills

  • Credit Card Payment Processing
  • Customer Retention Strategies
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Understanding Customer Needs
  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Multitasking and Prioritization
  • Transaction Processing
  • Customer Data Confidentiality
  • Customer Account Management
  • Creative Problem Solving
  • Data Entry
  • Courteous with Strong Service Mindset
  • Building Customer Trust and Loyalty
  • Data Entry and Maintenance
  • Responding to Difficult Customers
  • Customer Service
  • Inbound and Outbound Calling
  • Quality Assurance Controls

References

References _____________________________________________________________________________________________ 1. Leslin Wilkinson Bryan 2. Aletha Connelly Retired HR Manager Lecturer University Of Guyana Tel: +592-684-7766 Tel+592-676-3717 Email Address: leslinb79@gmail.com Email Address: connelly.aletha@yahoo.com

Additional Information

I would like to assure you if given the opportunity, I can be a valuable asset to your Company, since I am dedicated worker who takes pride in completing task assigned to me. If given the chance to prove myself, I will do my best at all times to keep the Mission Statement of the Company on the top of my list of my priorities.

As you will note from my enclosed Curriculum Vitae, I poses a wealth of experience in various industries, I am familiar with protocol as it relates to communicating with both staff members and senior management, I am a humble yet dynamic individual, who work diligently towards the achievement of objectives tasked at me.

Apart from my ability of working towards the achievement of objectives tasked at me, I possess excellent people skills, in addition, I have a strong writing and analytical skills.

I believe my (education), skills and experiences fit your requirements, and I am confident my skills would be an asset to your company.

I am willing to start at any level and am able to multitask ,Despite my age I am able and fit to do an excellent job !

I am just asking for the opportunity to utilize the skill I have garnered over the years, to complete the job assignments . And to do an excellent job.

Once my application finds favour, I am available to meet with you at a time of your convenient.

For your information and guidance

Personal Email,: campbellwhitfield@gmail.com

Mr. Whitfield S. Campbell

Timeline

Customer Service Representative

Itel Contact center
08.2022 - 11.2022

Security Officer

Edward Beharry & Sons Company Limited
01.2019 - 01.2022

Supervisor

Andrews Supermarket
01.2018 - 01.2019

Warehouse Assistant

Maharaj Westside Supermarket
01.2015 - 01.2018

Receptionist

Windjammer International Hotel, Guyana
01.2012 - 01.2015

Assistant Manager

Zenon International Hotel, Guyana
01.2010 - 01.2011

Manager

Star Buds Restaurant & Bar
01.2009 - 01.2010

Institute of Private Enterprise Development

Some College (No Degree) from Supervisory Management

Institute of Private Enterprise Development

Some College (No Degree) from Simple accounts methods

GWTV2 Computer School

Some College (No Degree) from Microsoft Foundation Course

East Ruimveldt Secondary School

from High School Teaching
Whitfield Steven Campbell