Viviana Perreira

-Act as a custodian for ABMs involving daily replenishments and investigating of disputes and processing refunds

-Maintaining network profiles for branch employees

-Reconciliation of General Ledger expense accounts and ensuring expenses are within budget

-Attend to premises related issues -Perform snap checks on teller

-Perform Health and Safety checks

-Conduct training and assessment of branch apprentice yearly

During this period relief Supervisor function for the department was occupied which involves:

-Auditing and actioning approximately 80% of the branch's reports

-Authorizing of financial and non-financial foreign and local transactions

-Keeping overtime at a minimum with limited resources

-coaching and mentoring of new employee of the branch

• Cross-sold credit cards, loans and other bank products.
• Managed daily bank operations by processing commercial deposits and high valued transactions whilst providing exceptional customer service.
• Balance ABM's and investigating discrepancies within systems and procedures
• Act as a junior custodian on Cash vaults and night safe

• During this period the relief Supervisory functions for the department was occupied frequently which involved managing cash inflows and outflows. Monitoring branches cash limits and make decisions accordingly. Mentored and trained new tellers on bank procedures and customer service standards. Worked with minimal senior supervision whilst managing a team of 6

• Responded to customer requests for products, services, and company information.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Assist clients with with electronic banking transactions
• Process Wire Transfers within service standard times
• Open, close and make amendments on accounts as per clients request

• Processed customer transactions promptly, minimizing wait times: withdrawal, deposits, credit card payments
• Handle foreign cash under single custody
• Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
• Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.