Uso Telford
Registry Assistant
50 Old Road Buxton Front, East Coast Demerara, Guyana
Summary
Professional with experience in student enrollment, database management and customer service. Expertly manages database software and systems and provides superior support for diverse needs. Knowledgeable about student information management systems and best practices in education.
Overview
13
13
years of professional experience
4
4
Certifications
Work History
Registry Assistant
University Of Guyana
Turkeyen Campus, Guyana
09.2017 - Current
- Contributed to positive working environment by actively participating in team meetings, offering constructive feedback and suggestions for improvement when appropriate
- Handled sensitive customer inquiries with tact and discretion, maintaining confidentiality while providing helpful information and support as needed.
- Attend Faculty Board Meetings and give necessary feedback and support on student matters.
- Assisted in development of new registry procedures, resulting in increased efficiency and improved workflows.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Monitor and make necessary adjustments to over 600 students academic profile for graduation yearly.
Project Assistant
Health And Education Consultant
Guyana
11.2015 - 12.2016
- Edit document based on suggestions from Consultant.
- Reported regularly to Consultant to give update on project.
- Researched and analyzed data to support project-related decisions.
- Analyzed project performance data to identify areas of improvement.
- Attend seminars.
- Reviewed progress for edited curriculums at the end of each week.
Clerk Typist II
University Of Guyana
Turkeyen Campus, Guyana
04.2012 - 02.2013
- Record keeping.
- Organized and maintained precise confidential personnel files.
- Delivered exceptional customer service when interacting with students and staff, addressing their needs promptly, and professionally.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Improved overall productivity by efficiently prioritizing and completing assigned tasks in timely manner.
- Promoted positive work environment through professional interactions with coworkers and supervisors alike.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Gave necessary feedbacks to supervisor weekly.
Chat, Sales & Service Specialist
1800Flowers.com / Qualfon Guyana Inc
Guyana
10.2011 - 04.2012
- Generated sales leads through online chats and outbound calls to build robust pipeline.
- Listened to customer needs and desires to identify and recommend optimal products.
- Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Provided expert product knowledge, demonstrating value proposition of offered services or products to prospective clients.
- Managed over 45 chats per day.
Education
Master of Arts - Criminology And Social Policy
Liverpool John Moores
United Kingdom 07.2023 - 07.2023
Bachelor of Science - Psychology
University of The Southern Caribbean
Trinidad And Tobago 06.2019 - 06.2019
No Degree - Diploma in Theatre Arts And Drama
School of Theatre Arts And Drama
Guyana 09.2016 - 09.2016
Skills
Critical Thinking
Policy compliance
Analytical Skills
Effective Communication
Organizational Skills
Interpersonal Skills
Academic advising
Excellent Communication
Problem-Solving
Analytical Thinking
Teamwork and Collaboration
Decision-Making
Computer Skills
Critical Thinking
Certification
Human Relations Course
Voluntary
Drama Group - Playwright
Youth Leader
Timeline
Master of Arts - Criminology And Social Policy
Liverpool John Moores
07.2023 - 07.2023
Human Relations Course
12-2021
Bachelor of Science - Psychology
University of The Southern Caribbean
06.2019 - 06.2019
Registry Assistant
University Of Guyana
09.2017 - Current
No Degree - Diploma in Theatre Arts And Drama
School of Theatre Arts And Drama
09.2016 - 09.2016
Project HAPPINESS
03-2016
Project Assistant
Health And Education Consultant
11.2015 - 12.2016
Computer Applications Training/Learning Programme
10-2012
Clerk Typist II
University Of Guyana
04.2012 - 02.2013
Chat, Sales & Service Specialist
1800Flowers.com / Qualfon Guyana Inc
10.2011 - 04.2012
Leadership Program - African Cultural Development Association (ACDA)
09-2009