Tyon Williams
Customer Service
Georgetown,DE
Summary
Experienced professional seeking a full-time position that offers professional challenges and allows for the utilization of strong interpersonal skills, effective time management, and problem-solving expertise. Eager to contribute abilities in a dynamic work environment where meaningful impact can be made and personal and professional growth can be achieved. Proven track record of successfully managing multiple tasks and meeting deadlines, instilling confidence in ability to excel in a role that values efficiency, collaboration, and innovation.
Overview
7
7
years of professional experience
Work History
Supervisor
Qualfon
03.2023 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Acting Supervisor
Qualfon
08.2022 - 03.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Team Leader
Qualfon
08.2021 - 08.2022
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Customer Service Representative
Qualfon
01.2021 - 08.2021
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Qualfon
09.2017 - 04.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Essequibo Island Secondary
Guyana 05.2001 -
Certified Qualfon Continuous Improvement & Six Sigma Green Belt -
Kesien Center International
08.2022
Skills
Record Keeping/Documentation
Accountability
Continuous Improvement
Analytical Thinking
Professionalism
Process Improvement
Staff Management
Employee Motivation
Goal-Oriented
Complex Problem-Solving
Multitasking
Excellent Communication
Tel
- 6682897
- 6980821
- 6476408
Personal Information
- Date of Birth: 05/03/00
- Marital Status: Single
Additional Qualification
Certified Qualfon Continuous improvement & Six Sigma Green Belt, 06/08/22, GUY-QCI6SGB-22063396
Timeline
Supervisor
Qualfon
03.2023 - Current
Acting Supervisor
Qualfon
08.2022 - 03.2023
Team Leader
Qualfon
08.2021 - 08.2022
Customer Service Representative
Qualfon
01.2021 - 08.2021
Customer Service Representative
Qualfon
09.2017 - 04.2018
High School Diploma -
Essequibo Island Secondary
05.2001 -
Certified Qualfon Continuous Improvement & Six Sigma Green Belt -
Kesien Center International
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