Tynisa Baveghens
Kuru Kururu
Summary
Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Intake Specialist
Centivile
09.2023 - 09.2023
- Reviewed applications and supporting documents to verify claims eligibility and accuracy.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Maintained a high level of accuracy in data entry, ensuring the seamless flow of information between systems and teams.
- Established rapport with clients through active listening, helping them feel heard and supported throughout the claims process.
VIRTUAL ASSISTANT
JSB Investments INC
5 2022 - 5 2023
- Offered administrative services to clients from my home office; made appointments, followed up with debtors, managing email accounts, creating contents, schedule meetings and sharing ideas to improve company.
CUSTOMER SERVIVE REPRESENTATIVE
Teleperformance
09.2021 - 04.2022
- Assist Customers with Internet, Landline and cable
- Troubleshooting and repairs.
CUSTOMER SERVIVE REPRESENTATIVE
Qualfon
02.2017 - 07.2021
- Assist customers buy the right musical package, billing, upselling
- Inbound calls/Outbound calls.
CUSTOMER SERVIVE REPRESENTATIVE / WATER INSPECTOR
Guyana Water Inc
10.2014 - 04.2016
- Inspect Faulty pipes, read water meters, and distribute water bills.
Education
GED -
East Coast Demerara 05.2001 -
Skills
Computer Proficiency
Multitasking
Communication Skills
Problem-Solving Abilities
Teamwork and Collaboration
References
- Shondell Paul, Supervisor of Qualfon, 592 6303365
- Sharon Hatton, Sargent, 592 6830109
Hobbies
I enjoy adventure and being outdoors. Having a good laugh and feel free with my love ones. If asked a thousand time, I will choose the forest over a castle on a vacation.
Timeline
Intake Specialist
Centivile
09.2023 - 09.2023
CUSTOMER SERVIVE REPRESENTATIVE
Teleperformance
09.2021 - 04.2022
CUSTOMER SERVIVE REPRESENTATIVE
Qualfon
02.2017 - 07.2021
CUSTOMER SERVIVE REPRESENTATIVE / WATER INSPECTOR
Guyana Water Inc
10.2014 - 04.2016
GED -
05.2001 -
VIRTUAL ASSISTANT
JSB Investments INC
5 2022 - 5 2023
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