Hardworking Medical Laboratory Technician bringing five years of expertise in microbiology, chemistry and hematology testing and blood banking needs. Skilled multitasker with excellent communication and problem-solving skills. Proven history of maintaining equipment and lab areas in alignment with regulatory guidelines.
Overview
9
9
years of professional experience
Work History
Medical Laboratory Technician
National Blood Transfusion Services Via MOH
2018.06 - Current
Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
Followed safety protocols to maintain safe and secure laboratory environment.
Prepared laboratory samples for analysis and performed data entry for accurate reporting.
Prepared reagents and solutions, making readily available during testing for convenience.
Trained and supervised new laboratory staff to improve skills in laboratory procedures.
Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
Conducted wide range of laboratory tests and recorded results.
Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
Perform and clinical tesst in various sections of the laboratory.
Customer Service Representative
Qualfon Call Center
2015.01 - 2017.09
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
No Degree - First Aid Course
Cavin
05.2022
No Degree - Analytical Something
Cavin
03.2022
No Degree - Clinical Testing
Ministry of Health
Kingston, Georgetown
07.2019
No Degree - Phlebotomy
St Joseph Mercy Hosptial School
Kingston
06.2015
High School Diploma -
Richard Ishmael Secondary
Wolford Ave
05.2012
Skills
Quality Testing
Test Documentation
Equipment Calibration
Laboratory Information Systems
Interpersonal Skills
Blood Bank Operations
Multitasking Abilities
Adaptability and Flexibility
Phlebotomy Techniques
Clinical Testing
Automated Laboratory Testing
Microscopic Analysis
Reagent Mixing
Timeline
Medical Laboratory Technician
National Blood Transfusion Services Via MOH
2018.06 - Current
Customer Service Representative
Qualfon Call Center
2015.01 - 2017.09
No Degree - First Aid Course
Cavin
No Degree - Analytical Something
Cavin
No Degree - Clinical Testing
Ministry of Health
No Degree - Phlebotomy
St Joseph Mercy Hosptial School
High School Diploma -
Richard Ishmael Secondary
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