Toshawna Gibbons
East Bank Demerara
Summary
Dedicated and hardworking professional, friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. With experience in retail and online chat-based Customer service. Known for exceptional patience, adaptability, and a strong work ethic. A fast learner ready to thrive in customer-focused environment. Committed to delivering outstanding customer support and creating positive experiences. Offering positive attitude and genuine interest in helping others, Brings ability to quickly learn company products and services, ensuring accurate and efficient.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Teleperformance
06.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to share knowledge and resolve complex issues, contributing to overall team success.
Retail Sales Associate
Supermarket
01.2023 - 04.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Handled transactions accurately, maintaining a high level of professionalism and efficiency.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Diamond Secondary School
Diamond Housand Scheme 07-2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Team Collaboration & Communication
- Conflict Resolution & Patience
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureWork from home optionPaid sick leaveFlexible work hoursPersonal development programsTeam Building / Company RetreatsLanguages
English
Timeline
Customer Service Representative
Teleperformance
06.2023 - 12.2023
Retail Sales Associate
Supermarket
01.2023 - 04.2023
High School Diploma -
Diamond Secondary School
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