Tamiko Dowlin

Prepared and processed payroll, invoices and inventory records.

Managed client communication and service requests.

Employee time management and payroll resolution

Managed cash transactions and records

• Processed client insurance payments and preparation of financial statements.
• Maintained filing system and organized customer documents for easy retrieval of information using Peachtree Accounting software.
• Review and reconcile debit noted and general ledger accounts.
• Assist with invoice filing, payment vouchers and client account queries.
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.

• Managed policy renewals, issued receipts and maintained client records.
• Communicated with clients regarding renewal dates and payment reminders.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.

• Worked with customers to answer questions, resolve disputes and research discrepancies.
• Received inbound customer calls related to credit and accounts receivable.
• Supported customers with invoices, statements and other basic questions.

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

• Performed quality assurance on product catalogs and site content.
• Enhanced site search functionality by classifying and attributing products.
• Edited product images and maintained data integrity.

• Assisted customers with orders, payments, and inquiries.
• Resolved delivery and shipment issues to ensure customer satisfaction.