Showana Charles

• Participated in ongoing professional development opportunities to stay current with industry trends and improve job performance effectively.
• Maintained high levels of cleanliness and organization in the buffet area, contributing to a pleasant dining experience for guests.
• Handled time-sensitive tasks such as carving stations or live cooking demonstrations smoothly, resulting in a positive guest experience.
• Assisted in the setup and breakdown of the buffet area daily, ensuring a clean and organized environment for guests upon arrival.
• Contributed to overall revenue growth by upselling special menu items when appropriate, enhancing guest satisfaction and increasing sales.
• Received consistent positive feedback from guests regarding attentiveness and quality of service provided during their dining experience.
• Provided exceptional customer service by promptly addressing guest inquiries and concerns, fostering a positive dining environment.
• Coordinated with other team members to maintain efficient workflow during peak hours, providing seamless service to guests.

• Created comprehensive reports detailing account performance metrics for management review.
• Maximized profitability by managing expenses carefully while seeking out cost-effective ways to conduct business.
• Streamlined internal processes by working closely with other departments such as marketing, operations, and finance to ensure seamless transactions for customers.
• Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
• Utilized CRM software to track opportunities, forecast sales accurately, and maintain detailed records of all activities.
• Identified new business opportunities by researching competitor activity and attending industry events.
• Delivered engaging presentations at trade shows and conferences, generating interest in company products and services.
• Improved overall team performance by providing mentorship and guidance to junior sales representatives.
• Negotiated contracts with clients, ensuring mutually beneficial terms that contributed to long-term partnerships.
• Evaluated customer feedback regularly to identify areas for improvement in both product offerings and service delivery.

• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
• Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
• Increased customer satisfaction by addressing and resolving client concerns efficiently.
• Promoted exceptional customer service by engaging clients on sales floor.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Analyzed sales data to set quotas and assess potential areas of growth.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Certification

Level 1 Tourism's and hospitality Management.

Certificate

Level 1 . Introduction to microsoft office .

Certificate .

Human Relation

Certificate:

Human resource Management