SHONTIA BAPTISTE
221 Section B Great Diamond
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Diligent, with comprehensive background in ensuring workplace safety and compliance. Successfully implemented health and safety protocols that minimized incidents and promoted culture of safety. Demonstrated expertise in risk assessment and regulatory compliance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Guyana Water Inc
12.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Representative
ITel BPO
09.2020 - 11.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained up-to-date knowledge of product and service changes.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Certificate - Occupational Health And Safety
School Of The Nations
41-42 New Market Street, Georgetown.08-2024
Diploma - Proficiency Mathematics
University Of Guyana-IDCE
Turkeyen, Greater Georgetown, Guyana10-2023
Caribbean Secondary Education Certificate -
Covent Garden Secondary
School Street Covent Garden, East Bank Demerara06.2020
Skills
- Active listening
- Critical thinking
- Data entry
- Workplace inspections
- Time management
- Problem-solving
Personal Information
Date of Birth: 05/02/03 Age: 21
Certification
Caribbean Examinations Council, Caribbean Secondary Education Certificate, 0900170085, 12/03/22, Biology, General, Two, English A, General, One, Food, Nutrition and Health, General, Two, Human and Social Biology, General, Two, Integrated Science, General, Two, Mathematics, General, Two, Social Studies, General, Two
Outdoor Activities, Reading
Sight seeing , paintball games and reading are just a few of my hobbies
Timeline
Customer Service Representative
Guyana Water Inc
12.2022 - Current
Customer Service Representative
ITel BPO
09.2020 - 11.2022
Certificate - Occupational Health And Safety
School Of The Nations
Diploma - Proficiency Mathematics
University Of Guyana-IDCE
Caribbean Secondary Education Certificate -
Covent Garden Secondary
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