Summary

Overview

Work History

Education

Skills

Timeline

Shonell Graham

Georgetown

Summary

Experienced in handling customer interactions and resolving issues promptly. Utilizes strong communication skills and empathy to build lasting customer relationships. Demonstrates a proven track record of maintaining high levels of customer satisfaction, fostering loyalty, and ensuring repeat business.

Overview

3

3

years of professional experience

Work History

Customer Service Representative

Marcia

03.2021 - 04.2024

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

High School Diploma -

Institution of Academic Excellence

194 D Camp St, South Georgetown

Skills

Customer service
Active listening
Critical thinking
Data entry
Computer proficiency

Conflict resolution
Problem resolution
Relationship building
Call center experience

Timeline

Customer Service Representative

Marcia

03.2021 - 04.2024

High School Diploma -

Institution of Academic Excellence