Shirland Johnson
Senior Realtime Analyst
Providence,Guyana
Summary
Knowledgeable Workforce Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over 2+ years of experience in workforce. Focused on maintaining optimal coverage and service levels. Effective at training new employees on regulations, monitoring patterns and handling schedule requests. Writes reports, updates spreadsheets and produces forecasts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Senior Realtime Analyst
Itel International
Georgetown, Guyana
05.2023 - Current
- Set and adjusted to schedules to maintain optimal coverage and service levels.
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Created training materials for new employees to provide information about attendance guidelines.
- Managed overtime, shift swaps, breaks and PTO requests.
- Produced and updated documents, reports and tracking spreadsheets using Excel and Power BI.
- Created detailed job description library for organization and maintained relevance with regular updates..
- Managed over 150+ employees on daily basis
- Assisted with design and implementation of various employee benefits programs.
Realtime Analyst
Itel International
Georgetown, Guyana
04.2021 - 05.2023
- Worked with management to develop strategic and tactical plans to meet different requirements.
- Completed human resource operational requirements by scheduling and assigning employees.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Developed and monitored employee recognition programs.
Education
High School Diploma -
North Ruimveldt Secondary
Georgetown, Guyana 09.2014 - 06.2019
Skills
Business Forecasting
Affiliations
- Former Member of the Guyana National Cadet Course, Guyana Defense Force 2017-2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Senior Realtime Analyst
Itel International
05.2023 - Current
Realtime Analyst
Itel International
04.2021 - 05.2023
High School Diploma -
North Ruimveldt Secondary
09.2014 - 06.2019
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