Sherena Khan
Georgetown,DE
Summary
Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Banker
Republic Bank Limited
Georgetown
01.2015 - 01.2023
- Balanced teller drawers and ATM cash.
- Provided advice on different bank products and financial options.
- Opened, closed, and updated accounts for customers.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Educated customers on features and benefits of banking products and services.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Processed customer applications and approved loans in accordance with bank policy.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Maintained friendly and professional customer interactions.
- Executed wire transfers, stop payments and account transfers.
- Processed applications for new accounts.
- Received loan and utility payments, sending funds to correct destinations.
- Generated monthly reports on customer activity and customer feedback.
- Educated customers on online banking and mobile banking applications.
- Referred customers to other banking departments for specialized services.
- Assisted customers with banking needs and inquiries.
Education
High School Diploma - Business Administration And Management
Annandale Secondary
Annandale 09.2007 - 07.2012
Skills
Consumer banking
undefinedTimeline
Banker
Republic Bank Limited
01.2015 - 01.2023
High School Diploma - Business Administration And Management
Annandale Secondary
09.2007 - 07.2012
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