Shenessa Mc Gregor
Georgetown
Summary
Dynamic IT professional with a proven track record at the Ministry of Education, excelling in IT asset management and system monitoring. Successfully led complex projects, ensuring compliance and enhancing operational efficiency. Adept at data analysis and user training, fostering collaboration and achieving high customer satisfaction through effective problem resolution.
Overview
3
3
years of professional experience
Work History
Education Management Information System Officer
Ministry Of Education
10.2024 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Managed complex projects, ensuring timely completion within budget constraints.
- Designed custom software applications tailored to specific organizational requirements.
- Supported disaster recovery efforts during unexpected events ensuring minimal impact on business continuity.
- Spearheaded the migration of legacy systems to modern platforms without disruptions to daily operations.
- Oversaw help desk operations providing efficient problem resolution resulting in high levels of customer satisfaction.
- Troubleshot hardware and software issues effectively, minimizing downtime for users.
- Performed regular system audits to ensure compliance with industry best practices and regulatory standards.
Dental Assistant Intern
Ministry of Health
07.2022 - 09.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared dental rooms and materials.
- Contributed to a positive work environment by collaborating effectively with the dental team members.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Ensured patient safety by strictly adhering to infection control protocols during all dental treatments.
- Prepared patient x-rays and images for dentist review.
Education
High School Diploma -
Morgans Learning Centre
Georgetown06-2022
Associate of Science -
Berbice High School
New Amsterdam09-2023
Certificate - Proficiency in Mathematics
University Of Guyana
Georgetown12-2023
Certificate - Management of Education Statistical Indicators
OpenEmis
Georgetown12-2024
Certificate - Reporting And Dashboard Keeping Building
OpenEmis
Georgetown12-2024
Certificate - Data Analytics
OpenEmis
Georgetown12-2024
Skills
- IT asset management
- IT compliance
- System monitoring
- Data analysis
- IT budgeting
- User training
Timeline
Education Management Information System Officer
Ministry Of Education
10.2024 - Current
Dental Assistant Intern
Ministry of Health
07.2022 - 09.2022
High School Diploma -
Morgans Learning Centre
Associate of Science -
Berbice High School
Certificate - Proficiency in Mathematics
University Of Guyana
Certificate - Management of Education Statistical Indicators
OpenEmis
Certificate - Reporting And Dashboard Keeping Building
OpenEmis
Certificate - Data Analytics
OpenEmis
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