SHEMIKA ASHANNIE DE COSTA
Summary
Highly detail-oriented junior professional with nearly 9 years of experience in customer service, sales, and administration. Effective collaborator on multiple tasks to achieve organizational goals. Exceptional communication and interpersonal skills, with a strong drive for continuous improvement and professional development. Proficient in office management, document preparation, and client communication. Utilizes exceptional organizational and multitasking skills to maintain smooth operations and support business objectives. Extensive knowledge of administrative tools and software ensures efficient handling of daily tasks and responsibilities.
Overview
9
9
years of professional experience
Work History
Business Support Administrator
U-Mobile Cellular Inc
01.2023 - Current
- Provide after sales support to clients and sales team.
- Securing contract renewals for clients
- Preparation and processing of purchase orders, invoices, quotations.
- Preparation of weekly and monthly comprehensive reports.
- Collaborated with cross-functional teams to achieve common business goals and objectives.
- Ensured compliance with company policies by reviewing contracts, and invoices.
- Served as a liaison between various departments, fostering collaboration and effective information sharing.
- Increased customer satisfaction with prompt and professional handling of inquiries and concerns.
- Created organized filing system to manage department documents.
- Identified opportunities to streamline processes and improve office operations and efficiency.
Teller/Clerk
Guyana Bank for Trade & Industry Ltd
10.2019 - 05.2022
- Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
- Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
- Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Introduced customers to other bank team members to help meet financial needs.
- Assisted customers with banking needs and inquiries.
Clerk
Guyana Bank for Trade & Industry Ltd
05.2016 - 03.2019
- Serve as primary point of contact to customers
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Prepare and record all deposits and payments.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Education
BA - Business Administration
University of Bedfordshire
01.2023
Diploma - Marketing & Business Management
Association of Business Executives
01.2022
Foundation Diploma - Business Management
Association of Business Executives
01.2021
Skills
- Customer-Centric Approach
- Skilled in Team Dynamics
- Data Analysis
- Prioritization and Time Management
- Responsive to Change
- Analytical Problem Solving
- Experienced with Microsoft Tools
- Experienced with SAP Systems
- Experienced with Workday Systems
- Strong work ethic
- Office management
- Efficient task prioritization
Contact
592 672-4478, 592 610-7973, shemikadecosta742@gmail.com, shemikadecosta406@gmail.com
Timeline
Business Support Administrator
U-Mobile Cellular Inc
01.2023 - Current
Teller/Clerk
Guyana Bank for Trade & Industry Ltd
10.2019 - 05.2022
Clerk
Guyana Bank for Trade & Industry Ltd
05.2016 - 03.2019
BA - Business Administration
University of Bedfordshire
Diploma - Marketing & Business Management
Association of Business Executives
Foundation Diploma - Business Management
Association of Business Executives
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