Shavon Martin

Restaurant Manager

Prestige Holdings (Starbucks Guyana)

10.2022 - 07.2025

Supported team in daily operational tasks and compliance with safety standards.
Assisted in training new staff on company policies and procedures.
Learned inventory management systems to streamline stock control processes.
Adapted quickly to changing priorities and operational demands within the team.
Maintained cleanliness and organization of work areas to enhance efficiency.
Engaged in continuous learning opportunities to develop skills relevant to role responsibilities.
Managed budgets effectively, ensuring adequate allocation of resources while maintaining financial targets.
Successfully resolved escalated customer complaints, restoring client satisfaction and safeguarding business reputation.
Provided exceptional leadership during times of change, successfully guiding teams through transitions and restructuring efforts.
Optimized inventory management procedures to minimize stock discrepancies while maximizing product availability for customers.
Developed a comprehensive training program for new hires, resulting in faster onboarding and reduced turnover.
Conducted regular performance appraisals, providing constructive feedback while identifying areas for growth or improvement.
Increased employee retention by developing career advancement opportunities and offering ongoing professional development resources.
Reduced operational costs through careful monitoring of expenses and implementation of cost-saving measures.
Ensured compliance with company policies and procedures, maintaining high standards of service quality across locations.
Achieved consistent sales growth by setting clear expectations and providing support to store managers.
Oversaw staff scheduling efforts ensuring optimal coverage during peak hours without compromising budgetary constraints.
Analyzed sales data to identify opportunities for improvement, implementing targeted action plans to address areas of concern.
Enhanced team performance by implementing effective coaching strategies and providing ongoing feedback.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assisted in organizing and overseeing assignments to drive operational excellence.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Identified and communicated customer needs to supply chain capacity and quality teams.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Managed senior-level personnel working in marketing and sales capacities.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Developed detailed plans based on broad guidance and direction.
Set aggressive targets for employees to drive company success and strengthen motivation.

Summary

Overview

Work History

Restaurant Manager

Education

High School Diploma -

Skills

Reading

Timeline

Restaurant Manager

High School Diploma -

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