Summary
Work History
Education
Skills
Timeline
Generic
SHAVON HINTZEN

SHAVON HINTZEN

TRAVEL CONSULTANT
Great Diamond

Summary

Result-oriented travel Professional with over 20 years of increasing client satisfaction through personalized recommendations and tailored travel packages.

Results-driven hospitality professional with history of enhancing booking processes and customer satisfaction. Known for collaborative approach and adaptability to dynamic environments. Proven ability to lead teams, manage schedules, and ensure seamless operations, consistently meeting high standards of service.

Work History

Reservations Supervisor

Phase IV Travel Agency
01.2023
  • Implemented a client feedback system, resulting in a 20% improvement in service quality and the implementation of new initiatives to meet client needs and preferences
  • Prepared sales and financial reports to aid in efficient agency operations which resulted in increased agency profit margins by 15%
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for clients such as airfare, hotel and ground transportation.
  • Conducted training sessions for junior agents on the efficient use of Sabre GDS, leading to an increase in team productivity

Travel Consultant

Connection Travel Service
01.2007
  • Fielded an average of 300 calls per month, championed increased levels of customer satisfaction and conflict resolution
  • Boosted reservations system proficiencies, accurately maintaining itineraries and processing transactions in Sabre GDS
  • Resolved 95% of travel issues within 24 hours, ensuring smooth and hassle-free trips for clients
  • Remained informed with travel trends and industry developments

Reservations Agent

Caribbean Star Airlines
01.2003
  • Successfully organized and executed small group travel resulting in a 95% customer satisfaction rate
  • Performed related clerical duties and verified the accuracy of travel documentation and charges.
  • Advised customers in planning multi-city and multi-country trips, including advising on visa requirements.
  • Conducted ticket issuance, and refund processing, and provided flight disruption support for displaced passengers.

Education

Pitman Typing and Short Hand -

Aruna Commercial
01.2000

Caribbean Examination Council - undefined

New Silvercity Secondary School
01.1998

Skills

Time management

Problem solving

Communication

Creativity

Leadership

Quick learner

Leadership

Problem solving

Timeline

Reservations Supervisor

Phase IV Travel Agency
01.2023

Travel Consultant

Connection Travel Service
01.2007

Reservations Agent

Caribbean Star Airlines
01.2003

Caribbean Examination Council - undefined

New Silvercity Secondary School

Pitman Typing and Short Hand -

Aruna Commercial

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SHAVON HINTZENTRAVEL CONSULTANT