Summary
Overview
Work History
Education
Public Speaking, Writing, Ministry, Exploring (tours), Gardening
Timeline
OfficeManager
Shauna Jemmott

Shauna Jemmott

Writer
Georgetown,DE

Summary

Committed to growth, and to ensuring customer satisfaction by providing exceptional service and support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

OnCalla Contact Services
01.2022 - 12.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Marketing Sales Manager/Agents Manager

Fabulous Homes International Realty
03.2018 - 02.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.

Reporter

Guyana National Newspapers Limited
01.1999 - 01.2018
  • Collaborated with editors to develop compelling story ideas, ensuring diverse content that appealed to a wide audience.
  • Researched and produced daily news reports.
  • Edited stories for accuracy and clarity.
  • Enhanced news coverage by conducting thorough research and fact-checking for accuracy.
  • Conducted in-depth interviews with key stakeholders, providing comprehensive perspectives on relevant issues.
  • Contributed to increased readership by consistently delivering engaging and timely stories.
  • Wrote and submitted accurate, engaging, and fact-checked stories.
  • Built strong relationships with sources to gain access to exclusive information.
  • Collaborated with other journalists and departments to produce well-rounded and comprehensive news coverage.
  • Covered breaking news events effectively, ensuring timely updates for audiences while maintaining factual accuracy and journalistic integrity.
  • Attended press conferences, court hearings and special events to stay conversant with current news.

Education

Associate of Arts - Diploma In Domestic Violence Support

Udemy
05.2001 -

Keller Williams Real Estate Certificate
USA
03-2024

Principles of Project Management Certificate

Google
05.2001 -

High School Diploma -

Golden Grove Secondary
East Coast Demerara
05.2001 -

Public Speaking, Writing, Ministry, Exploring (tours), Gardening

I find peace in gardening, but ministry and Public Speaking own a big place in my heart. While I currently do just kitchen gardens and flower gardens, I am working on launching into exotic farming.

I find peace in Gardening, but Ministry and Public Speaking own a big place in my heart. While I currently do just kitchen gardens and flower gardens, I am working on launching into exotic farming.

Although I participated in debates, and other forms of elocution competitions earlier in my life, I first felt a deep love for public speaking when I stood and addressed an audience at the National Cultural Center, introducing myself during a beauty pageant which I won in 1999. I have never felt such passion in doing anything in my life before, and each time I stand before an audience to speak I feel like purpose has been fulfilled.

I always wrote my heart! What I feel I express through writing as well. I have had countless opportunities to pen the stories of others with a power that ignited change every now and then. During my years as a reporter I would have also worked in the Tourism beat, for which I won the Tourism Reporter of the Year award hosted by Roraima Group of Companies, in 2016. I've also managed a small scale mining business in the Mazaruni Mining District, which made me develop a love of adventure.

My writings have also covered several other areas, including Domestic Violence, an issue for which I also have a deep concern.

Timeline

Customer Service Representative

OnCalla Contact Services
01.2022 - 12.2022

Marketing Sales Manager/Agents Manager

Fabulous Homes International Realty
03.2018 - 02.2020

Associate of Arts - Diploma In Domestic Violence Support

Udemy
05.2001 -

Principles of Project Management Certificate

Google
05.2001 -

High School Diploma -

Golden Grove Secondary
05.2001 -

Reporter

Guyana National Newspapers Limited
01.1999 - 01.2018

Keller Williams Real Estate Certificate
Shauna JemmottWriter