Shafeqah Anastasia Parks Parks
Greogetown,Guyana
Summary
Collaborative leader dedicated to fostering an engaged and empowering work culture through effective partnership with colleagues. Proven track record of building and maintaining relationships with diverse stakeholders in fast-paced and dynamic environments. Skilled in streamlining operations, reducing costs, and promoting organizational efficiency. Utilizes independent decision-making skills and sound judgment to drive company success. Encouraging manager and analytical problem-solver with a talent for team building, leadership, motivation, and exceptional customer relations. Proficient in utilizing independent decision-making skills to positively impact company outcomes. Committed to applying training, monitoring, and morale-building abilities to enhance employee engagement and drive performance improvement.
Overview
2024
2024
years of professional experience
Work History
Accounts Clerk
Century Tamara, Logistics
- Completed accurate bank reconciliations, identifying errors and rectifying any discrepancies promptly.
- Set up and updated Excel spreadsheets to track financial data.
- Provided exceptional customer service to both internal departments and external clients while resolving billing inquiries efficiently.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
- Input financial data and produced reports using Software.
- Maintained up-to-date knowledge of accounting regulations, ensuring compliance in all financial reporting tasks.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
CUSTOMER SERVICE REPRESENTATIVE
TELPERFORAMCE
01.2021 - 06.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Cross-trained and provided backup support for organizational leadership.
- Maintained up-to-date knowledge of product and service changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Promptly responded to inquiries and requests from prospective customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Managed timely and effective replacement of damaged or missing products
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Created and maintained detailed database to develop promotional sales
- Contributed to sales growth by upselling products and services based on individual customer requirements
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Offered advice and assistance to customers, paying attention to special needs or wants
- Implemented and developed customer service training processes
- Provided primary customer support to internal and external customers
- Maintained up-to-date knowledge of product and service changes
- Processed customer service orders promptly to increase customer satisfaction
- Exceeded performance metrics consistently, earning recognition as top performer within team
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Answered customer telephone calls promptly to avoid on-hold wait times
LEGAL CLERK/ HUMAN RESOURCE CLERK
SHAREEFAH PARKS
01.2019 - 06.2021
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
- Created spreadsheets to track client progress and document billable hours.
- Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.
- Facilitated attorney-client meetings by preparing agendas and gathering relevant documentation ahead of time.
- Prepared discovery materials in response to requests from opposing counsel, ensuring compliance with deadlines and procedural rules.
- Ensured accuracy of billing statements by reviewing invoice drafts before submission to clients for payment approval.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion
Sales Representative
MIDAS TECHNOLOGIES
03.2020 - 07.2020
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Leveraged data-driven insights from market research to inform decision-making during client presentations.
- Developed and implemented marketing plans to increase brand awareness and drive sales
- Developed and delivered engaging sales presentations to convey product benefits
- Utilized CRM software to manage customer accounts and track performance metrics
- Attended trade shows to represent company products, generate leads, and network with potential clients
- Maintained up-to-date knowledge of store sales, payment policies and security standards
HUMAN RESOURCE CLERK
GUYANA DEFENCE FORCE
01.2017 - 05.2017
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
SERVER
CHANNA DONNA MEALS ON WHEELS
01.2017 - 01.2017
- Checked guests' identification before serving alcoholic beverages.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Supported needs of 400- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality
- Explained menu items and suggested appropriate options for food allergy concerns
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
Education
High School Diploma -
East Ruimveldt Secondary School
743 Avocado Place East Ruimveldt, Georgetown, Guya 05.2001 -
High School Diploma -
East Ruimveldt Secondary School
743 Avocado Place East Ruimveldt, Georgetown, Guya 05.2001 -
High School Diploma -
East Ruimveldt Secondary School
743 Avocado Place East Ruimveldt, Georgetown, Guya 05.2001 -
High School Diploma -
East Ruimveldt Secondary School
743 Avocado Place East Ruimveldt, Georgetown, Guya 05.2001 -
High School Diploma -
East Ruimveldt Secondary School
743 Avocado Place East Ruimveldt, Georgetown, Guya 05.2001 -
High School Diploma -
East Ruimveldt Secondary School
743 Avocado Place East Ruimveldt, Georgetown, Guya 05.2001 -
Diploma - 44/4, District Fund Rd, Behind Big Bazaar, Kottapa
Jain University
44/4, District Fund Rd, Behind Big Bazaar, Kottapa 05.2001 -
Diploma - Business
Jain University
44/4, District Fund Rd, Behind Big Bazaar, Kottapa 05.2001 -
Diploma - Business Mathematics With Excel
Jain University
44/4, District Fund Rd, Behind Big Bazaar, Kottapa 05.2001 -
Diploma - Behavioral Management
Jain University
44/4, District Fund Rd, Behind Big Bazaar, Kottapa 05.2001 -
Diploma - Marketing
Jain University
44/4, District Fund Rd, Behind Big Bazaar, Kottapa 05.2001 -
Diploma - Introductory Economics
Jain University
44/4, District Fund Rd, Behind Big Bazaar, Kottapa 05.2001 -
Diploma - International Relation
Jain University
44/4, District Fund Rd, Behind Big Bazaar, Kottapa 05.2001 -
Diploma - International Business Management
Jain University
44/4, District Fund Rd, Behind Big Bazaar, Kottapa 05.2001 -
Bachelor of Commerce - Financial Accounting
Jain University
44/4, District Fund Rd, Behind Big Bazaar, Kottapa 05.2001 -
Skills
Technical Support
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Timeline
CUSTOMER SERVICE REPRESENTATIVE
TELPERFORAMCE
01.2021 - 06.2023
Sales Representative
MIDAS TECHNOLOGIES
03.2020 - 07.2020
LEGAL CLERK/ HUMAN RESOURCE CLERK
SHAREEFAH PARKS
01.2019 - 06.2021
HUMAN RESOURCE CLERK
GUYANA DEFENCE FORCE
01.2017 - 05.2017
SERVER
CHANNA DONNA MEALS ON WHEELS
01.2017 - 01.2017
High School Diploma -
East Ruimveldt Secondary School
05.2001 -
High School Diploma -
East Ruimveldt Secondary School
05.2001 -
High School Diploma -
East Ruimveldt Secondary School
05.2001 -
High School Diploma -
East Ruimveldt Secondary School
05.2001 -
High School Diploma -
East Ruimveldt Secondary School
05.2001 -
High School Diploma -
East Ruimveldt Secondary School
05.2001 -
Diploma - 44/4, District Fund Rd, Behind Big Bazaar, Kottapa
Jain University
05.2001 -
Diploma - Business
Jain University
05.2001 -
Diploma - Business Mathematics With Excel
Jain University
05.2001 -
Diploma - Behavioral Management
Jain University
05.2001 -
Diploma - Marketing
Jain University
05.2001 -
Diploma - Introductory Economics
Jain University
05.2001 -
Diploma - International Relation
Jain University
05.2001 -
Diploma - International Business Management
Jain University
05.2001 -
Bachelor of Commerce - Financial Accounting
Jain University
05.2001 -
Accounts Clerk
Century Tamara, Logistics
Current Mailing Address
Lot 10 Cocorite St. East La Penitence Housing Scheme, Georgetown, Guyana
Personal Information
- Date of Birth: 09/29/1999
- Gender: Female
Contract Information
+592-643-0743, Shafeqahparks@yahoo.com
Current Mailing Address
Lot 10 Cocorite St. East La Penitence Housing Scheme, Georgetown, Guyana
Personal Information
- Date of Birth: 09/29/1999
- Gender: Female
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