Shafeena Alli

• Overseeing task completion and evaluate quality throughout workflow process.
• Coordinate and delegate logistics team workflow to meet demand levels.
• Complete customs declarations documentation for international shipments
• Lead teams through onboarding process for swift integration into daily operations.
• Control staff schedules to meet fluctuating operational demand.
• Evauate staff performance, communicating feedback and setting personal goals.l
• Track employee performance to determine areas of strength and improvement.
• Attend and contribute to managerial meetings.
• Recommend course of action to combat organizational challenges.
• Approve time cards, vacation leaves and paid time off of employees.
• Conduct employee performance appraisals, document deficiencies and developing improvement plans.
• Provide regular updates to management regarding resources and routing solution effectiveness.
• Verify completion of employee training related to SOP compliance.
• Generate, compile and update various reports on a daily basis
• Entered shipping information into computer system and freight as well as other rates for 30 to 50 shipments daily.
• Determined method of shipment and prepared bills of lading, invoices and other shipping documents
• Updated 30 plus clients on cargo and mail statuses by closely monitoring receipt and tracking processes daily.
• Advised clients on transportation and payment methods.

Sales Executive (Feb 2018- Aug 2018)

• Presented financial findings to management to identify inefficiencies and improvement opportunities.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Analyzed past sales data and team performance to develop realistic sales goals.
• Remained current on industry trends to better understand customer needs, product effectiveness and sales tactics.
• Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
• Developed SWOT analysis and executed targeted sales strategies accordingly using data-driven decision-making.
• Worked independently with minimal supervision.
• Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
• Contributed to team objectives in fast-paced environment.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Kept detailed records of daily activities through online customer database.

Accounts Clerk (Nov 2017- Feb 2018)

• Prepared bank deposits, compiled data, verified receipts and sent payments to banks.
• Checked and audited records for correctness.
• Received, recorded and banked cash, checks and vouchers.
• Generated reports from auditing and bookkeeping activities

Bank Teller/ Service Representative (Aug 2012- Sep 2013)

• Communicated professionally and personably with customers to assess needs and develop solutions.
• Reconciled transactions and verified cash totals without variances.
• Identified and managed cross-selling opportunities by providing updated and accurate knowledge of financial product and service offerings.
• Reduced fraud risk by verifying check endorsements, customer identification and other required documentation.
• Processed commercial depository bags and completes coin orders.
• Informed and educated customers on simple transactions through self-service technologies.
• Assisted customers with processing transactions and resolving complaints.
• Calculated transactions using computers, calculators and adding machines.
• Received checks and cash, verifying amounts and checking accuracy of deposit slips.
• Prevented fraud by spotting suspicious behavior and problematic transactions.
• Resolved customer issues, addressing account problems and discrepancies.
• Advised customers on currency exchange regulations and transaction fees.

Remittance Teller/ Senior Vault Teller (Sep 2013- Jun 2017)

• Requested cash resupply to support individual and business transactions.
• Sorted and arranged money in cash boxes and coin dispensers.
• Performed vault, alarm and door duties to facilitate opening and closing of operations.
• Balanced staff and vault at end of day and secured monies in accordance with established procedures.
• Adhered to dual control processes and audited cash drawers to reduce losses due to accounting errors and employee theft.
• Maintained up-to-date and comprehensive knowledge on robbery procedures to employ strategies to deter robbers and further improve branch security.

• Produced accurate documentation, retrieving, verifying and classifying information.
• Responded to requests and obtained information by reviewing files and records.
• Developed and maintained recordkeeping systems with clearly labeled, organized files.
• Promoted confidentiality of personnel files, records, etc.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.