Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sche Spencer

75 Dennis Street Campbellville Georgetown

Summary

Driven by an interest for excellence in customer service, I leveraged my expertise to enhance customer satisfaction and exceed performance metrics. My approach combines critical thinking and Microsoft Excel proficiency, as well as leading to encourage improvements and a positive work atmosphere. I excel in mentoring and developing staff, significantly improving team performance and customer service delivery. My passion about promoting lasting customer satisfaction while delivering quality service and unparalleled support has consistently elevated customer satisfaction and team performance. As someone who is proficient in customer service best practices and related options, I can say that I personally enjoy bringing my top-notch skills in oral and written communication, actively listening and always try my best when it comes to the problem-solving skills area. Hardworking jobseeker with strong organizational skills willing to learn and adapt to new things and eager to secure entry-level in the Business Associate position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Customer Service Subject Matter Expert

Teleperformance
11.2023 - 11.2024
  • Analyzed customer feedback data to identify trends and opportunities for process improvement initiatives.
  • Mentored new hires, providing guidance on best practices, company policies, and exceptional customer service techniques.
  • Conducted regular quality audits on team interactions 10–15 per day, providing constructive feedback to help enhance performance levels.
  • Updated account information to maintain customer records.
  • Participated in weekly team meetings and training sessions to stay informed about product updates and changes.

Customer Service Representative

Teleperformance
07.2023 - 11.2024
  • Responded proactively and positively to rapid change.
  • Tracked customer service cases and updated service software with customer information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to minimum 24 customer requests for products, services, and company information per day.

Customer Service Trainer

Teleperformance
12.2023 - 01.2024
  • g additional information or clarification on course topics outside of scheduled sessions.
  • Assisted in the development of a comprehensive onboarding program for new hires, ensuring they received a solid foundation to excel in their roles.
  • Supported trainees'' progress by providing constructive feedback and guidance on assignments and projects.
  • Provided coaching and mentoring to employees.

Customer Service Representative

ITel BPO
04.2023 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Updated account information to maintain customer records.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

The New Central High School
5-6 Princess Street. Werk-en-Rust,
09.2022

Diploma - Diploma in Phlebotomy Technician Studies

Computer World | College & Medical Institute
Vlissengen Rd & Gordon Street, Kitty, Georgetown

Skills

Customer Service and Relations

  • Complaint Handling and Problem-solving abilities
  • Empathy Display
  • Critical Thinking
  • Active Listening
  • Microsoft Excel
  • Computer Proficiency
  • Data Entry
  • Microsoft Outlook
  • Staff Training
  • Microsoft PowerPoint
  • Coaching Techniques
  • Building rapport

Timeline

Customer Service Trainer

Teleperformance
12.2023 - 01.2024

Customer Service Subject Matter Expert

Teleperformance
11.2023 - 11.2024

Customer Service Representative

Teleperformance
07.2023 - 11.2024

Customer Service Representative

ITel BPO
04.2023 - 07.2023

High School Diploma -

The New Central High School

Diploma - Diploma in Phlebotomy Technician Studies

Computer World | College & Medical Institute
Sche Spencer