Saskia Arthur
Senior Recharge Sales Executive
Georgetown
Summary
Dynamic Senior Recharge Sales Executive at U Mobile Cellular Inc. with a proven track record in strategic planning and order management. Successfully enhanced brand visibility and optimized agent productivity through innovative merchandising and performance tracking. Skilled in professional networking and customer service, fostering strong relationships across distribution channels.
Overview
16
16
years of professional experience
3
3
Certifications
Work History
Senior Recharge Sales Executive
U Mobile Cellular Inc.
Georgetown, Demerara-Mahaica Region
06.2013 - Current
- Overall responsibility for ordering and managing the stock and distribution of Handsets, SIMs, Recharge and Merchandising to Dealer Channel, Internal customers
- Project Manager for all new recharge Distributors added to our local recharge platform
- Project Manager for Recharge kiosks rolled out in key areas
- Effective rapport and relationship development between Shared Services cross border Hub Management for distribution and manufacturers for timely fulfillment & delivery of market orders placed.
- Ordering all branding items for the Retail and Distribution team
- Enhanced brand visibility within assigned territory through creative merchandising displays at retail locations.
- Geographic and Demographic analyses within the distribution footprint towards mitigating gaps for Distributors, Wholesalers and Retailers
- Optimized agent productivity through incentives, performance tracking, and
territory management
Customer Service Representative
U Mobile Cellular Inc.
Georgetown, Demerara-Mahaica Region
10.2009 - 06.2013
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Single Subject Diploma - International Business Communications
Institute Of Commercial Management
Georgetown 05.2001 -
High School Diploma -
Brickdam Secondary
Georgetown, Guyana 05.2001 -
Skills
Strategic planning
Customer service
Professional networking
Sales team leadership
Order management
Interpersonal and written communication
Certification
Mastering Supervisory Skills Workshop
Timeline
Advanced MS Excel Workshop
12-2023
Mastering Supervisory Skills Workshop
01-2020
Introduction to Supply Chain & Logistics Management Workshop
10-2018
Senior Recharge Sales Executive
U Mobile Cellular Inc.
06.2013 - Current
Customer Service Representative
U Mobile Cellular Inc.
10.2009 - 06.2013
Single Subject Diploma - International Business Communications
Institute Of Commercial Management
05.2001 -
High School Diploma -
Brickdam Secondary
05.2001 -