Samuel Melville
Georgetown
Summary
Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to produce interesting ideas to improve the Internet Communications Technology services being offered within any organization to improve efficiency.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
Work History
Service Desk Engineer
Techify Inc.
North York
02.2022 - 02.2024
- Diagnosed and troubleshot hardware, software and network issues.
- Monitored system performance to identify potential issues.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Systems Administrator
Deeds & Commercial Registry Authority
Georgetown
08.2020 - 02.2022
- Manage Virtual Environment.
- Assist in the procurement of ICT Hardware and Software.
- Implement and manage automated server back-up procedures.
- Managing Servers (File, Veam, Print Server, Active Directory, etc).
- Manage network resources and/or services between multiple sites (LAN, WAN, WLAN & Firewall).
- Implement and Manage Office 365 Environment
Systems Support Technician
Ministry Of Public Health
Georgetown
05.2018 - 08.2020
- Executed network hardware maintenance (LAN and WLAN, WWAN).
- Administered network resources and/or services.
- Performed Intuit QuickBooks users and company file administration.
- Managing Servers (File Server, Print Server, Active Directory, etc.).
- Administration of Firewall and switches (Fortinet).
- Implement and managed automated server back-up procedures.
IT Field Support Technician
Qualfon Guyana Inc
Georgetown
11.2017 - 05.2019
- Performed systems and network maintenance.
- Manage users access to network resources and/or services.
- Enforcement and reporting of IT Policies.
- Performed Access Control System Administration.
- Perform Antivirus deployments and administration.
System Support Technician
Demerara Distillers Ltd.
Georgetown
06.2014 - 06.2017
- LAN and WLAN implementation and Support
- Managing Servers (Antivirus Deployment Server, File Server, Proxy Server, Active Directory, File Server Print server)
- Installations Management and Maintenance of Intuit QuickBooks
- Installation, Management and Maintenance of Microsoft Retail Management System
- Management of VPN Connections (Site to Site)
- Managing and Configuring Dell Sonicwall
- Servicing and Maintenance of Printers.
- Administration and Support for CCTV systems
- Installation and maintenance of pervasive customs software. (Magic 8/ Ace2009)
- Installation, Management and Maintenance of Counterpoint POS (Point of Sale) Systems
- Installation and Management of Xsales Mobile POS (Point of Sale) systems
- Management, support and Maintenance of Kronos Time and attendance terminal Systems,
users and server.
Customer Service Representative
Clear Connect/ Emerge BPO
Georgetown
07.2013 - 06.2014
- Providing Product Information to Customers
- Product Walk through/ tutorials with customers
- Processing Customers Orders and service Request.
- Providing Troubleshooting services to Customers with Defective/ Malfunctioning Shredders
Customer Service Representative
Qualfon Guyana Inc.
Georgetown
01.2012 - 05.2013
- Providing Product Information to Customers
- Product Walk through/ tutorials with customers
- Troubleshooting Customer’s Cellular Phones (Hardware and Cell Service)
- Processing Customer’s Orders and service Request.
- Connecting with Carrier's support for resolution on escalated issues.
- Updated account information to maintain customer records.
IT Technician
Self-employeed
Georgetown
06.2011 - 01.2012
- On call and house to house visits to provide repairs services
- Building Desktop Systems
- Performing system upgrades. (software and Hardware)
- Performing system maintenance (Physical Cleaning, Virus and Malware Removal , Disk
Clean up and Defragmentation) - Configurations of Private wireless networks (Home WiFi)
- Online Shopping
Education
High School Diploma -
09.2006 - 06.2011
Skills
Staff Training
Administration
Data Collection
Technical troubleshooting
Root Cause Analysis
Data recovery
Application support
Software diagnosis
TCP/IP
Desktop support
Staff education and training
Inventory maintenance
Equipment maintenance and repair
Certification
Microsoft Certified: Azure Fundamentals
Hobbies
Hobbies include drone flying, landscaping/nature photography, adventurous drives, and exploration. Passionate about capturing the beauty of nature and engaging in adventurous pursuits
Timeline
Service Desk Engineer - Techify Inc.
02.2022 - 02.2024
Systems Administrator - Deeds & Commercial Registry Authority
08.2020 - 02.2022
Systems Support Technician - Ministry Of Public Health
05.2018 - 08.2020
IT Field Support Technician - Qualfon Guyana Inc
11.2017 - 05.2019
System Support Technician - Demerara Distillers Ltd.
06.2014 - 06.2017
Customer Service Representative - Clear Connect/ Emerge BPO
07.2013 - 06.2014
Customer Service Representative - Qualfon Guyana Inc.
01.2012 - 05.2013
IT Technician - Self-employeed
06.2011 - 01.2012
Christ Church Secondary - High School Diploma,
09.2006 - 06.2011