Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Samuel Melville

Samuel Melville

Georgetown

Summary

Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to produce interesting ideas to improve the Internet Communications Technology services being offered within any organization to improve efficiency.

Overview

13
13
years of professional experience
5
5
years of post-secondary education
7
7
Certifications

Work History

Service Desk Engineer

Techify Inc.
North York
02.2022 - 02.2024
  • Diagnosed and troubleshot hardware, software and network issues.
  • Monitored system performance to identify potential issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Researched and identified solutions to technical problems.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Systems Administrator

Deeds & Commercial Registry Authority
Georgetown
08.2020 - 02.2022
  • Manage Virtual Environment.
  • Assist in the procurement of ICT Hardware and Software.
  • Implement and manage automated server back-up procedures.
  • Managing Servers (File, Veam, Print Server, Active Directory, etc).
  • Manage network resources and/or services between multiple sites (LAN, WAN, WLAN & Firewall).
  • Implement and Manage Office 365 Environment

Systems Support Technician

Ministry Of Public Health
Georgetown
05.2018 - 08.2020
  • Executed network hardware maintenance (LAN and WLAN, WWAN).
  • Administered network resources and/or services.
  • Performed Intuit QuickBooks users and company file administration.
  • Managing Servers (File Server, Print Server, Active Directory, etc.).
  • Administration of Firewall and switches (Fortinet).
  • Implement and managed automated server back-up procedures.

IT Field Support Technician

Qualfon Guyana Inc
Georgetown
11.2017 - 05.2019
  • Performed systems and network maintenance.
  • Manage users access to network resources and/or services.
  • Enforcement and reporting of IT Policies.
  • Performed Access Control System Administration.
  • Perform Antivirus deployments and administration.

System Support Technician

Demerara Distillers Ltd.
Georgetown
06.2014 - 06.2017
  • LAN and WLAN implementation and Support
  • Managing Servers (Antivirus Deployment Server, File Server, Proxy Server, Active Directory, File Server Print server)
  • Installations Management and Maintenance of Intuit QuickBooks
  • Installation, Management and Maintenance of Microsoft Retail Management System
  • Management of VPN Connections (Site to Site)
  • Managing and Configuring Dell Sonicwall
  • Servicing and Maintenance of Printers.
  • Administration and Support for CCTV systems
  • Installation and maintenance of pervasive customs software. (Magic 8/ Ace2009)
  • Installation, Management and Maintenance of Counterpoint POS (Point of Sale) Systems
  • Installation and Management of Xsales Mobile POS (Point of Sale) systems
  • Management, support and Maintenance of Kronos Time and attendance terminal Systems,
    users and server.

Customer Service Representative

Clear Connect/ Emerge BPO
Georgetown
07.2013 - 06.2014
  • Providing Product Information to Customers
  • Product Walk through/ tutorials with customers
  • Processing Customers Orders and service Request.
  • Providing Troubleshooting services to Customers with Defective/ Malfunctioning Shredders

Customer Service Representative

Qualfon Guyana Inc.
Georgetown
01.2012 - 05.2013
  • Providing Product Information to Customers
  • Product Walk through/ tutorials with customers
  • Troubleshooting Customer’s Cellular Phones (Hardware and Cell Service)
  • Processing Customer’s Orders and service Request.
  • Connecting with Carrier's support for resolution on escalated issues.
  • Updated account information to maintain customer records.

IT Technician

Self-employeed
Georgetown
06.2011 - 01.2012
  • On call and house to house visits to provide repairs services
  • Building Desktop Systems
  • Performing system upgrades. (software and Hardware)
  • Performing system maintenance (Physical Cleaning, Virus and Malware Removal , Disk
    Clean up and Defragmentation)
  • Configurations of Private wireless networks (Home WiFi)
  • Online Shopping

Education

High School Diploma -

Christ Church Secondary, Georgetown, Guyana
09.2006 - 06.2011

Skills

    Staff Training

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Certification

Microsoft Certified: Azure Fundamentals

Hobbies

Hobbies include drone flying, landscaping/nature photography, adventurous drives, and exploration. Passionate about capturing the beauty of nature and engaging in adventurous pursuits

Timeline

Service Desk Engineer - Techify Inc.
02.2022 - 02.2024
Systems Administrator - Deeds & Commercial Registry Authority
08.2020 - 02.2022
Systems Support Technician - Ministry Of Public Health
05.2018 - 08.2020
IT Field Support Technician - Qualfon Guyana Inc
11.2017 - 05.2019
System Support Technician - Demerara Distillers Ltd.
06.2014 - 06.2017
Customer Service Representative - Clear Connect/ Emerge BPO
07.2013 - 06.2014
Customer Service Representative - Qualfon Guyana Inc.
01.2012 - 05.2013
IT Technician - Self-employeed
06.2011 - 01.2012
Christ Church Secondary - High School Diploma,
09.2006 - 06.2011

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Samuel Melville