Samantha Wharton

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

• GAC, Organize office activities and events, To motivate team building
• GTT Trailblazers Toastmasters, Club Secretary, Take minutes at Club and Executive meetings Keep records of meetings and club activities Prepare list of actions for president to take during meetings
• GTT Social Activity Committee, Charity Team Leader, Organize and implement charity events Develop strategy for team to reach goals Coach and assist team members Create an environment oriented to trust, open communication, creative thinking and cohesive team effort.

• GAC Logistics & Shipping (Guyana) Inc., Operations Assistant, Shipping Department, 09/2022, 01/2024, Compile documents for processing of Immigration EVOA, PTL and WP Record and update data on Immigration documents status Compile documents for Immigration WP approval Meet and Greet crew members at airport Coordinate hotel and transportation for Crew members embarking and disembarking vessel Procure items requested by crew members Respond to emails and update personnel on crew welfare Upload receipts and enter data for invoicing of client Prepare Invoice for client customers Coordinate, deliver and oversee delivery of items purchase for vessel to warehouse.
• Camex Restaurants Inc., Accounts Clerk, 01/2018, 10/2019, Cashier Balancing Balance daily revenue collection for various branches Preparing petty cash reimbursements Reconciliation of deposit slips Enter vouchers into listing Payment Department Prepare Cheques for payments Prepare vendors cash payments
• Guyana Telephone & Telegraph Co. Ltd, Clerical / Procurement Assistance, Procurement and Inventory, 10/2009, 01/2018, Request item details from suppliers Prepare purchase order Send approve order via email to supplier Purchase items requested by staff Prepare listing for internal supplies
• Guyana Telephone & Telegraph Co. Ltd, Cashier, Customer Service Department, 10/2009, 01/2018, Monitor customers account (Landline/ DSL -Services) Collect payment via cash or cheque
• Guyana Telephone & Telegraph Co. Ltd, Customer Service Representative, Government Accounts Department, 10/2009, 01/2018, Monitor Government, Non -Governmental Organization and Big Business accounts Make fault reports for customers Prepare Reconciliation Collect payments made via cheques Prepare reports on transactions completed
• Guyana Telephone & Telegraph Co. Ltd, Secretary, Customer Services Department, 10/2009, 01/2018, Prepare report on landline and business sales Respond to customer request for services or complains via letters or telephone Assist customers in reporting faults for landline or DSL services Prepare internal memo
• Guyana Telephone & Telegraph Co. Ltd, Secretary, Collections Department, 10/2009, 01/2018, Prepare report on company sales Respond to customers queries via letters or telephone Prepare internal memos Make preparations for internal meetings
• Guyana Telephone & Telegraph Co. Ltd, Secretary, Outside Plant Construction Department, 10/2009, 01/2018, Prepare Contract staff and labourers time sheet Prepare contractors payments Process per diem for staff working in fields
• Guyana Telephone & Telegraph Co. Ltd, Secretary, Outside Plant Maintenance Department, 10/2009, 01/2018, Compose report on damage poles and cables Notify via email of damage cables Prepare sick and vacation report
• Guyana Telephone & Telegraph Co. Ltd, Secretary, Transport and Mechanical Workshop, 10/2009, 01/2018, Prepare payment for vendors Prepare documents for drivers going out of town
• Guyana Telephone & Telegraph Co. Ltd, Transport Clerk, Transport and Mechanical Workshop, 10/2009, 01/2018, Prepare contract drivers payment report Prepare Cost analysis and fuel reports for contract and company vehicles Prepare fuel slips for contract and company vehicles
• Guyana Telephone & Telegraph Co. Ltd, Statistical Clerk, Outside Plant Maintenance Department, 10/2009, 01/2018, Monitoring and preparing fault report for all GTT exchanges
• Guyana Telephone & Telegraph Co. Ltd, Clerical Assistant, Public Relations Department, 10/2009, 01/2018, Filing documents Prepare internal memo
• Guyana Telephone & Telegraph Co. Ltd, Billing Clerk, Management Information System, 10/2009, 01/2018, Prepare bills for distribution at post office Deliver bills to business, government and non- governmental organization

• HSSE Certificate 2313, GAC Corporate Academy
• Cyber Security Awareness –CSA2312, GAC Corporate Academy
• Compliance and Ethics- CNE2312, GAC Corporate Academy
• Introduction to the GAC World- IGW2321, GAC Corporate Academy
• Anti- Money Laundering / Combating the Financing of Terrorism (AML/CFT) Training, Camex Restaurants Inc.
• Preventing Discrimination and Harassment, ATN International (GTT)
• Mentorship Toolkit, GTT
• Safety Orientation, GTT
• Code of Ethics, ATN International (GTT)
• Global Anti- Corruption, ATN International (GTT)