Rushanna Mars
Support Agent
48 De-kinderen West Coast Demerara
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking support agent position where I can contribute to the growth and success of your practice using my skills and experience.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Grade one Supervisor
Precious Lambs School and Daycare
04.2022 - Current
- Developing and issuing educational content inclusive of notes, tests, assignments
- Supervising classes to ensure all students are learning in a safe and productive environment
- Organizing supplies and resources for lectures and presentations
- Responsible for the quality of teaching and for promoting growth in those who teach at the grade one level.
Support
Emerge BPO
Georgetown
08.2020 - 01.2021
- Following the company scripts when handling different topics
- Redirecting calls to the appropriate department
- Identifying the various customers needs, clarifying information, and providing solutions.
Customer Tracking Representative
Teleperformance UPS
Georgetown
11.2018 - 04.2020
- Work with customers, suppliers, and various shippers to route, pick-up and trace shipments as necessary
- Process international transportation orders and quotes time in transit for services
- Effectively communicate with customers and their suppliers as necessary.
Education
Coursera Certificate in Foundations of Project Management -
Foundations of Project Management -
Google
10.2022 - 01.2023
UC Davis - undefined
IESE Business School University of Navarra
Certificate in Comprehensive Chinese Level 1 - undefined
Confucius Institute at The University of Guyana
09.2022 - 12.2022
Bachelor - Communication Studies
Uitvlugt Secondary
09.2022 - 05.2024
Coursera Certificate in Teach English Now! Foundational Principles
Arizona State University
01.2022 - 03.2022
Human Relations Certificate - undefined
Arizona State University
Diploma - Communication Studies
The University of Guyana
01.2017 - 12.2020
Caribbean Secondary Education Certificate - undefined
The University of Guyana
09.2012 - 11.2017
Skills
Persuasive Speaking Skills
undefinedTimeline
Foundations of Project Management -
Google
10.2022 - 01.2023
Certificate in Comprehensive Chinese Level 1 - undefined
Confucius Institute at The University of Guyana
09.2022 - 12.2022
Bachelor - Communication Studies
Uitvlugt Secondary
09.2022 - 05.2024
Grade one Supervisor
Precious Lambs School and Daycare
04.2022 - Current
Coursera Certificate in Teach English Now! Foundational Principles
Arizona State University
01.2022 - 03.2022
Support
Emerge BPO
08.2020 - 01.2021
Customer Tracking Representative
Teleperformance UPS
11.2018 - 04.2020
Diploma - Communication Studies
The University of Guyana
01.2017 - 12.2020
Caribbean Secondary Education Certificate - undefined
The University of Guyana
09.2012 - 11.2017
Coursera Certificate in Foundations of Project Management -
UC Davis - undefined
IESE Business School University of Navarra
Human Relations Certificate - undefined
Arizona State University
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