Professional Summary
Overview
Work History
Education
Skills
Timeline

Ronessa Baird

Princess Casino
Georgetown
7
years of professional experience

Reliable Casino Dealer with early-career experience in table games, live transactions, and casino procedure enforcement. Skilled in problem-solving using mathematics, speech clarity, and attention to detail. Consistently supports fair play, efficient pacing, and accurate chip handling.

Work History

Casino Dealer

3 Years 2 Months
Princess Casino | 07.2023 - 09.2026
  • Dealt table games accurately to support smooth operations, maintain pace compliance, and uphold professional guest interaction.
  • Calculated payouts and collected wagers while verifying chip stacks to maintain transaction accuracy.
  • Oversaw game activity and enforced casino procedures to maintain fair play standards.
  • Shuffled, organized, and readied cards for continuous table operation.

Customer Service Representative

1 Year 3 Months
Qualfon | 06.2020 - 09.2021
  • Managed end-to-end customer inquiry handling through phone, email, and chat to maintain service responsiveness using CRM and ticketing systems.
  • Maintained complete service records by accurately documenting case details and ensuring follow-up continuity.
  • Resolved customer complaints using clear communication to ensure solution-focused support outcomes.
  • Managed processing of order returns and account updates to maintain policy compliance.

Customer Service Representative

2 Months
Giftland Mall | 12.2019 - 02.2020
  • Processed order forms, applications, and requests to support accurate order handling and application processing.
  • Facilitated communication and cross-team coordination with colleagues as necessary to support day-to-day operations.
  • Provided professional customer support to ensure customer satisfaction.

Education

No Degree - Secondary Education

East Ruimveldt Secondary School | Avacado Place, Mandela | 08-2016

Skills

Calculating payouts
Mathematical proficiency
Mathematical problem-solving
Game strategy
Gaming equipment maintenance
Excellent customer service
Effective communication
Adaptability to change

Timeline

Casino Dealer

Princess Casino
07.2023 - 09.2026Read More

Customer Service Representative

Qualfon
06.2020 - 09.2021Read More

Customer Service Representative

Giftland Mall
12.2019 - 02.2020Read More

East Ruimveldt Secondary School

No Degree from Secondary Education
Read More
Ronessa Baird