Romona Gilkes
Linden
Summary
Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.
Overview
11
11
years of professional experience
Work History
Clerk III (General)
Regional Democratic Council Region 10
08.2015 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- preparing correspondences, memos, etc.
- filing and interfiling of documents.
Clerk
National Insurance Scheme
11.2013 - 06.2014
- Addressed guest complaints and resolved issues to promote satisfaction.
- Resolved customer inquiries promptly, addressing concerns and providing solutions to ensure complete satisfaction.
- process coupons
- Collecting Claims and filing in individual files
- Recording Information in relevant files
- Dispatching Vouchers to customers
Education
Ministry of Presidency Training Programme
GeorgetownDegree in Public Management - Social Sciences
University of Guyana
Georgetown, Guyana11-2025
Skills And Knowledge For Youth Employment (SKYPE) -
USAID
01-2014
CXC -
J C Chandisingh Secondary
05-2013
Skills
- Telephone etiquette
- Customer satisfaction
- Administrative tasks
- File maintenance
- Flexible
- Time Management
- Ability to work with others
- Maintaining a positive attitude
Timeline
Clerk III (General)
Regional Democratic Council Region 10
08.2015 - Current
Clerk
National Insurance Scheme
11.2013 - 06.2014
Ministry of Presidency Training Programme
Degree in Public Management - Social Sciences
University of Guyana
Skills And Knowledge For Youth Employment (SKYPE) -
USAID
CXC -
J C Chandisingh Secondary
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