Romesa Naraine
Georgetown,
Summary
Dynamic individual with hands-on experience in Sales Development and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
years of professional experience
Work History
Out of Town Sales Representative Supervisor/Senior Administrative Support
Value 4 U Inc.
06.2023 - 10.2023
- Visiting and maintaining trusted relationships with out of town clients.
- Ensuring sales representatives follow company protocol and pricing for out of town clients.
- Analyzing and resolving out of town client's issues via meetings with respective managers.
- Expanding client base by ensuring out of town clients participate in special product promotions.
- Reporting out of town sales representatives progress weekly via meetings.
- Ensuring out of town sales representatives satisfaction with current workload to ensure targets are met.
- Pushing sales orders on special dates to achieve company targets.
- Accurate billing and verification of out of town orders to ensure smooth deliveries.
- Liaising with Warehouse manager to ensure on time delivery for out of town clients.
- Exceeded quarterly targets through consistent coaching and motivation of sales representatives.
- Streamlined communication between departments, resulting in improved collaboration and increased efficiency.
- Set realistic yet challenging goals for sales representatives, inspiring them to reach their full potential.
- Improved product knowledge within the team through regular sessions, enhancing overall sales effectiveness.
- Enhanced customer satisfaction by addressing concerns promptly and implementing proactive solutions.
- Collaborated with other department supervisors to ensure smooth operations across all areas of the company.
- Developed strong relationships with key clients, leading to repeat business and long-term partnerships.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Increased average deal size through strategic upselling.
Showroom Supervisor/Administrative Support
Value 4 U Inc.
06.2022 - 06.2023
- Managed incoming calls, serviced "Walk In" clients.
- Implemented customer feedback systems to identify opportunities for improvement in service quality and product offerings.
- Improved showroom sales by implementing effective visual merchandising strategies and product placement techniques.
- Maintained a clean, organized, and safe showroom space, prioritizing customer experience and satisfaction.
- Collaborated with marketing teams to execute promotional events, increasing brand awareness and driving foot traffic to the showroom.
- Oversaw daily financial transactions within the showroom, including cash handling procedures and end-of-day reconciliations.
- Managed inventory control for optimal product availability, streamlining stock management processes.
- Coordinated special events within the showroom space as an added value for customers visiting our location during peak hours or high-traffic periods.
- Developed strong customer relationships by providing personalized assistance and addressing their needs promptly.
- Reduced employee turnover by fostering a positive work environment with clear communication and support.
- Provided ongoing support to team members as a leader committed to their personal growth within the organization, reinforcing a culture of continuous learning and improvement among showroom staff.
- Managed custom projects by completing initial quotes, design and sample requests.
- Provided prompt, courteous service to every individual entering showroom.
- Generated personal sales to meet or exceed established sales goals.
- Supervised inventory and placed orders to replenish low running supplies.
- Determined key details for showroom light fixtures, flooring and accessories.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Researched issues to obtain appropriate answers to customer queries.
Indoor Sales Representative
Value 4 U Inc.
07.2019 - 06.2022
- Targeted Showroom visitors with a primary focus to building better relations with high level clientele and specific product lines
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Fostered collaborative environment, sharing best practices among sales team.
- Provided feedback from customers to product development team, influencing future product enhancements.
- Managed portfolio of high-value accounts, ensuring they received exceptional service.
- Identified and tapped into new markets, significantly expanding customer base.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Sales Representative
Value 4 U Inc.
07.2015 - 06.2019
- Billing customer orders via QuickBooks
- Finding new customers for product distribution
- Building and engaging customer interest in product specs
- Forming trusted relationships with customers to create and close sales
- Introducing new customers to company policies
- Maintaining good relationships with existing clientele
- Dealing with customer refunds, complaints and feedback
- Using communication skills to sell new products to small retail outlets who have little space or capital
- Displaying and coordinating product displays
- Being aware of in-stock items and price fluctuations
- Presenting product background and value to hesitant customers
- Sponsored for Franklin Covey Sales Leadership Course Certificate
Merchandiser/Cashier/Showroom Attendant
Bryden & Fernandes Inc.
08.2012 - 07.2015
- Meeting and Greeting customers and making them feel welcome.
- Building relationships with new customers.
- Ensuring regular stock rotation and maintenance of product.
- Overseeing of showroom display.
- Ensuring products are presented in the best appearance to customer.
- Cashing out sales and receiving payments for customer accounts via QuickBooks.
- Ensuring customer accounts are paid on time according to company policy.
- Informing customers of price changes and of new and regular stock arrival.
Customer Service Representative
Qualfon Guyana Inc
10.2011 - 04.2012
- Working with a team to reach weekly company goals.
- Taking customer feedback and liaising with a team leader.
- Working with specialized applications managed by a US company to satisfy customer needs.
- Interacting with US residents from different States via phone and email.
- Received Customer Service Training according to US professionalism standards in the year 2011.
Education
CSEC - English Language, English Literature, Social Studies, Caribbean History, Integrated Science
North Georgetown Secondary School
Woolford Avenue01.2011
Skills
- Quickbooks
- Microsoft Excel
- Business Development
- CRM proficiency
- Key Account Management
- Objection handling
- Customer Retention
- Upselling strategies
- Hospitality and accommodation
- Sales supervision
- Teamwork and Collaboration
- Relationship Building
- Market Research
Accomplishments
- Customer Service Training, Ministry Of Tourism
- Project Management Level 1, School Of The Nations
- Franklin Covey Sales Leadership Certificate, Masterclass Institute
- Body Waxing Specialist Certificate
Hobbies and Interests
- Family oriented and does volunteer religious work
- Special interest in animals and travelling
- Favorite pastime is observing nature based photography
- Enjoys getting creative with makeup and grooming with family and pet
Timeline
Out of Town Sales Representative Supervisor/Senior Administrative Support
Value 4 U Inc.
06.2023 - 10.2023
Showroom Supervisor/Administrative Support
Value 4 U Inc.
06.2022 - 06.2023
Indoor Sales Representative
Value 4 U Inc.
07.2019 - 06.2022
Sales Representative
Value 4 U Inc.
07.2015 - 06.2019
Merchandiser/Cashier/Showroom Attendant
Bryden & Fernandes Inc.
08.2012 - 07.2015
Customer Service Representative
Qualfon Guyana Inc
10.2011 - 04.2012
CSEC - English Language, English Literature, Social Studies, Caribbean History, Integrated Science
North Georgetown Secondary School
Similar Profiles
CHARLES R. GERDINGCHARLES R. GERDING
NAVAL AIR-CREWMAN MECHANICAL at FLEET AIR RECONNAISSANCE SQUADRON 4 (VQ-4)NAVAL AIR-CREWMAN MECHANICAL at FLEET AIR RECONNAISSANCE SQUADRON 4 (VQ-4)
ARCHANA K SARCHANA K S
Creative Marketing Head at 4 x 4 ProductionCreative Marketing Head at 4 x 4 Production
Brooke HancockBrooke Hancock
Student Occupational Therapist (Placement) at Sopt 4 You | Spot 4 KidsStudent Occupational Therapist (Placement) at Sopt 4 You | Spot 4 Kids