Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Roma Singh

42 Atlantic Gardens, East Coast Demerara

Summary

A diversed work career spanning over twenty (20) years with a proven track record of enhancing efficiency and fostering strong community relationships. Leveraged sales management and customer service skills to exceed sales targets and achieve high client satisfaction. Expert in credit assessment and team collaboration, driving significant revenue growth and operational improvements.

Overview

20
20
years of professional experience

Work History

Personal Banking Manager

GBTI
08.2022 - 07.2023
  • Improved overall efficiency of the twelve (12) branches by identifying areas for process improvement and implementing appropriate solutions.
  • Established strong relationships with local businesses to promote bank services within the community successfully.
  • Streamlined loan application processes for faster approval rates and increased client retention.
  • Implemented targeted marketing strategies to acquire new customers and expand each of the branch's reach.
  • Conducted thorough risk assessments before approving loans or credit applications, minimizing potential losses.
  • Maximized revenue generation by consistently achieving sales targets across multiple product lines.
  • Designed effective cross-selling strategies that capitalized on existing customer relationships.
  • Ensured timely completion of all branch audits by maintaining accurate records and adhering to established policies.
  • Collaborated with team members to achieve high sales performance in various banking products and services.
  • Optimized branch operations by implementing efficient procedures, reducing overall costs without sacrificing quality service.
  • Mentored junior staff, fostering an atmosphere of continuous learning and professional development.
  • Promoted a culture of excellent customer service within the team, resulting in high levels of client satisfaction.

Senior Analytics Official

Republic Bank (Guyana) Limited
06.2021 - 07.2022
  • Streamlined analytics processes, increasing efficiency and reducing turnaround time for deliverables.
  • Assisted in developing company-wide analytics strategies aimed at driving innovation and growth opportunities.
  • Fostered strong relationships with clients by providing consistently high-quality work and expert guidance on data-driven decision-making.
  • Conducted comprehensive market research studies, supporting the development of strategic business plans.
  • Identified trends and patterns through detailed data analysis, leading to optimized marketing strategies for the Bank.

Senior Credit Analyst - Corporate

Republic Bank (Guyana) Limited
02.2020 - 06.2021
  • Enhanced portfolio performance through regular monitoring of credit exposure, industry trends, and market conditions.
  • Mitigated potential losses by identifying early warning signals and proactively managing problem loans.
  • Conducted thorough financial statement analysis for accurate assessment of borrowers' repayment capacity and financial health.
  • Leveraged strong communication skills during negotiations with clients leading to successful deal closures in line with internal risk guidelines.
  • Improved decision-making processes through the creation of concise reports on key industry trends, macroeconomic factors, and borrower profiles.
  • Maintained compliance with applicable regulations and laws governing consumer credit.
  • Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies.

Marketing Specialist - Market Intelligence

Republic Bank (Guyana) Limited
12.2014 - 02.2020

Same as 'Senior Analytics Official'

Director - Sales and Marketing

GT&T
07.2013 - 01.2014
  • Increased sales revenue by implementing strategic marketing campaigns and fostering strong client relationships.
  • Delivered consistent year-over-year growth in both revenue and market share through aggressive sales tactics and targeted marketing efforts.
  • Created a culture of accountability amongst employees thereby increasing productivity levels.
  • Drove organizational change by reevaluating company structure to better align departments with overall goals.
  • Led a high-performing sales team to exceed targets through effective coaching, mentoring, and performance management.
  • Optimized marketing strategies by analyzing market trends, competitor activities, and customer feedback to inform decision-making.
  • Developed comprehensive sales plans for product expansion, resulting in higher market penetration and customer satisfaction.

Customer Care & Business Development Officer

GBTI
12.2009 - 06.2013
  • Generated new business with marketing initiatives and strategic plans.
  • Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
  • Collaborated with cross-functional teams for the successful execution of business development initiatives.
  • Secured long-term client loyalty by consistently delivering high-quality products and services tailored to individual business needs.
  • Identified potential partnership opportunities, leading to strategic alliances that drove business growth.
  • Strengthened relationships with key clients by providing exceptional support and maintaining regular communication.
  • Presented compelling proposals to prospective clients, securing high-value accounts for the organization.
  • Developed new sales strategies to target untapped markets, resulting in increased revenue generation.
  • Attended monthly sales meetings and quarterly sales trainings.

Education

Associate -

Institute of Canadian Bankers
Canada
08-2006

International Diploma - Business, Economics & Commerce

Cambridge International College
London
05-2004

Accounting Technician -

Association of Chartered Certified Accounting
London
12-2002

Diploma - Banking & Finance

University of Guyana
Guyana
06-2001

Skills

  • Sales management
  • Cross-Selling Products
  • Credit assessment
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Honest and Dependable
  • Time Management
  • Attention to Detail
  • Reliability
  • Excellent Communication
  • Critical Thinking
  • Team Collaboration

Timeline

Personal Banking Manager

GBTI
08.2022 - 07.2023

Senior Analytics Official

Republic Bank (Guyana) Limited
06.2021 - 07.2022

Senior Credit Analyst - Corporate

Republic Bank (Guyana) Limited
02.2020 - 06.2021

Marketing Specialist - Market Intelligence

Republic Bank (Guyana) Limited
12.2014 - 02.2020

Director - Sales and Marketing

GT&T
07.2013 - 01.2014

Customer Care & Business Development Officer

GBTI
12.2009 - 06.2013

Associate -

Institute of Canadian Bankers

International Diploma - Business, Economics & Commerce

Cambridge International College

Accounting Technician -

Association of Chartered Certified Accounting

Diploma - Banking & Finance

University of Guyana
Roma Singh