17
years of professional experience
Qualified Logistics Coordinator with solid background in client service coordination. Successfully managed client interactions and streamlined service processes, ensuring client satisfaction and operational efficiency. Demonstrated strong communication and problem-solving skills, fostering effective team collaboration and client-focused solutions.
Work History
Client Service Coordinator
1 Year 8 Months- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Liaised between internal departments to expedite resolution of complex cases requiring input from multiple stakeholders.
International Operations Specialist
3 Years- Managed daily operations, ensuring efficiency and smooth workflow.
- Ensured timely completion of projects by managing schedules, resources, and deadlines.
- Analyzed data to identify areas for improvement and implemented changes as needed.
- Coordinated communication between departments to facilitate collaboration.
- Collaborated with cross-functional teams to achieve company objectives.
- Developed and maintained relationships with vendors, suppliers, and partners.
- Resolved customer complaints promptly through effective problem-solving skills.
Logistics Superior
2 Years 11 Months- Maintained relationships with carriers and negotiated contracts to secure best rates and service levels.
- Streamlined communication between logistics team members through weekly meetings or project management tools.
- Ensured compliance with local, state, federal, and international regulations governing transportation of goods.
Logistics Dispatcher
3 Years- Ensured compliance with relevant transportation regulations such as hours of service rules or vehicle weight restrictions.
- Maintained positive relationships with clients through professional communication and prompt issue resolution.
- Collaborated with warehouse team to coordinate loading of vehicles according to delivery schedules.
Sales Supervisor
2 Years 1 Month- Delegated tasks effectively among team members based on individual strengths.
- Maintained thorough knowledge of company products, services, pricing structures, and market trends.
- Fostered positive work environment to motivate sales team.
- Set goals for team and tracked progress regularly through weekly meetings or reports.
Recruiter
1 Year 10 Months- Provided timely feedback to both successful and unsuccessful applicants throughout recruitment process.
- Screened resumes and conducted initial interviews with potential candidates.
- Assisted in organizing career fairs and other recruitment events to attract top talent.
- Conducted background checks and reference checks on selected candidates.
Quality Analyst
2 Years 2 Months- Collaborated with cross-functional teams to develop and implement process improvements.
- Monitored efforts to resolve product errors and tracked progress.
- Monitored customer feedback and addressed recurring issues in timely manner.
- Trained team members on quality assurance processes and best practices.
Mentor
2 Years 6 Months- Connected with other mentors to exchange ideas, share resources, or collaborate on initiatives benefiting multiple mentees.
- Collaborated with mentees on projects or assignments, providing hands-on assistance when needed.
- Encouraged self-reflection in mentees by asking thought-provoking questions about their experiences and learnings.
- Assisted in developing critical thinking skills by encouraging problem-solving approaches among mentees.
Customer Service Representative
1 Year 1 Month- Processed orders, prepared correspondences, and completed required documentation.
- Managed difficult customer situations with professionalism and empathy.
- Analyzed customer feedback to identify trends and suggested improvements for business.
- Followed up on unresolved cases to keep customers informed of progress towards solution.
- Answered customer inquiries via phone, email, and chat.
Education
Diploma - Business Management
High School
Skills
Transportation logistics oversight
Data analysis skills
Proven leadership experience
Logistics fleet administration
Operational management
Client case management
Time management
Customer service expertise
Accomplishments
Achieved multiple certifications by completing a series of thorough training sessions with accuracy and efficiency.
Occupational Health and safety
Understanding Oil and Gas sector
Data Protection
Management Risk
Security Procedures
LANGUAGE
English - Intermediate (B1)
Timeline
Client Service Coordinator
Enzo Custom
02.2025 - CurrentRead More
International Operations Specialist
International SOS Inc.
01.2022 - 01.2025Read More
Logistics Superior
Express International
02.2018 - 01.2021Read More
Logistics Dispatcher
Express International
01.2018 - 01.2021Read More
Sales Supervisor
Teleperformance Inc.
10.2015 - 11.2017Read More
Recruiter
Qualfon Inc.
03.2013 - 01.2015Read More
Quality Analyst
Qualfon Inc.
01.2011 - 03.2013Read More
Mentor
Qualfon Inc.
02.2009 - 08.2011Read More
Customer Service Representative
Qualfon Inc.
06.2008 - 07.2009Read More
Apex Academy
High School
Read More
Nations School of Business Management
Diploma from Business Management
Read More
Awards
Country Award 2023 (Respect) that represents one of the core values at International SOS