Rishawn James
Georgetown
Summary
Qualified Logistics Coordinator with solid background in client service coordination. Successfully managed client interactions and streamlined service processes, ensuring client satisfaction and operational efficiency. Demonstrated strong communication and problem-solving skills, fostering effective team collaboration and client-focused solutions.
Overview
17
17
years of professional experience
Work History
Client Service Coordinator
Enzo Custom
02.2025 - Current
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Liaised between internal departments to expedite resolution of complex cases requiring input from multiple stakeholders.
International Operations Specialist
International SOS Inc.
01.2022 - 01.2025
- Managed daily operations, ensuring efficiency and smooth workflow.
- Ensured timely completion of projects by managing schedules, resources, and deadlines.
- Analyzed data to identify areas for improvement and implemented changes as needed.
- Coordinated communication between departments to facilitate collaboration.
- Collaborated with cross-functional teams to achieve company objectives.
- Developed and maintained relationships with vendors, suppliers, and partners.
- Resolved customer complaints promptly through effective problem-solving skills.
Logistics Superior
Express International
02.2018 - 01.2021
- Maintained relationships with carriers and negotiated contracts to secure best rates and service levels.
- Streamlined communication between logistics team members through weekly meetings or project management tools.
- Ensured compliance with local, state, federal, and international regulations governing transportation of goods.
Logistics Dispatcher
Express International
01.2018 - 01.2021
- Ensured compliance with relevant transportation regulations such as hours of service rules or vehicle weight restrictions.
- Maintained positive relationships with clients through professional communication and prompt issue resolution.
- Collaborated with warehouse team to coordinate loading of vehicles according to delivery schedules.
Sales Supervisor
Teleperformance Inc.
10.2015 - 11.2017
- Delegated tasks effectively among team members based on individual strengths.
- Maintained thorough knowledge of company products, services, pricing structures, and market trends.
- Fostered positive work environment to motivate sales team.
- Set goals for team and tracked progress regularly through weekly meetings or reports.
Recruiter
Qualfon Inc.
03.2013 - 01.2015
- Provided timely feedback to both successful and unsuccessful applicants throughout recruitment process.
- Screened resumes and conducted initial interviews with potential candidates.
- Assisted in organizing career fairs and other recruitment events to attract top talent.
- Conducted background checks and reference checks on selected candidates.
Quality Analyst
Qualfon Inc.
01.2011 - 03.2013
- Collaborated with cross-functional teams to develop and implement process improvements.
- Monitored efforts to resolve product errors and tracked progress.
- Monitored customer feedback and addressed recurring issues in timely manner.
- Trained team members on quality assurance processes and best practices.
Mentor
Qualfon Inc.
02.2009 - 08.2011
- Connected with other mentors to exchange ideas, share resources, or collaborate on initiatives benefiting multiple mentees.
- Collaborated with mentees on projects or assignments, providing hands-on assistance when needed.
- Encouraged self-reflection in mentees by asking thought-provoking questions about their experiences and learnings.
- Assisted in developing critical thinking skills by encouraging problem-solving approaches among mentees.
Customer Service Representative
Qualfon Inc.
06.2008 - 07.2009
- Processed orders, prepared correspondences, and completed required documentation.
- Managed difficult customer situations with professionalism and empathy.
- Analyzed customer feedback to identify trends and suggested improvements for business.
- Followed up on unresolved cases to keep customers informed of progress towards solution.
- Answered customer inquiries via phone, email, and chat.
Education
Diploma - Business Management
Nations School of Business Management
06.2020
High School - undefined
Apex Academy
01.2005
Skills
- Transportation logistics oversight
- Data analysis skills
- Proven leadership experience
- Logistics fleet administration
- Operational management
- Client case management
- Time management
- Customer service expertise
Accomplishments
Achieved multiple certifications by completing a series of thorough training sessions with accuracy and efficiency.
Occupational Health and safety
Understanding Oil and Gas sector
Data Protection
Management Risk
Security Procedures
LANGUAGE
English - Intermediate (B1)
Timeline
Client Service Coordinator
Enzo Custom
02.2025 - Current
International Operations Specialist
International SOS Inc.
01.2022 - 01.2025
Logistics Superior
Express International
02.2018 - 01.2021
Logistics Dispatcher
Express International
01.2018 - 01.2021
Sales Supervisor
Teleperformance Inc.
10.2015 - 11.2017
Recruiter
Qualfon Inc.
03.2013 - 01.2015
Quality Analyst
Qualfon Inc.
01.2011 - 03.2013
Mentor
Qualfon Inc.
02.2009 - 08.2011
Customer Service Representative
Qualfon Inc.
06.2008 - 07.2009
High School - undefined
Apex Academy
Diploma - Business Management
Nations School of Business Management
Awards
Country Award 2023 (Respect) that represents one of the core values at International SOS
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