OSAFO SAM
Georgetown
Summary
Dedicated ICT Technician with 5 years of experience providing efficient help-desk support to clients we provide our services to. Proficient in troubleshooting hardware, software, and network issues while ensuring timely resolution to minimize downtime. Skilled in documenting support requests and solutions to build a knowledge base and streamline future support. Strong communicator and collaborator with excellent customer service skills, able to build rapport with clients and team members to achieve common goals. Committed to staying up-to-date with the latest technologies and industry trends to provide innovative solutions that meet evolving needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Technician
Sure Gig.gy/Veridos Mexico
08.2024 - Current
- Ensuring the secure printing of sensitive information, including installing, maintaining, and troubleshooting secure printing solutions, and implementing and enforcing print policies to protect confidential data
- Installing and configuring hardware and software components to ensure usability for secured identity document printer infrastructure.
- Providing support to users and being the first point of contact for error reporting.
ICT Technician II
National Data Management Authority
01.2018 - 01.2024
- Monitored Data Centre, Power and Environment, GPON network, LTE and Microwave infrastructure to ensure optimal performance and up time
- Responded promptly to alerts, incidents, and service requests, ensuring timely resolution of issues and minimizing downtime
- Utilized network management tools to monitor network performance and identify potential issues and performed troubleshooting and root cause analysis as needed
- Collaborated with other teams such as Network Engineers, Field Technicians, and Vendors to resolve complex technical issues and escalate incidents when required
- Maintained accurate documentation of incidents, service requests, and change requests using ticketing systems
- Installing fibre optic systems and ensuring their proper function and alignment
- Acted as a point of contact for customers and internal stakeholders to provide updates on network status and resolution of issues
- Installing fibre optic systems and ensuring their proper function and alignment
Education
Caribbean Examination Council
Hope Secondary School
05.2014
Information Technology Management
Jain University
01.2024
Data Operations
Government Technical Institute
10.2016
Skills
- Communication and collaboration: After five years, as a NOC technician I have honed my communication and collaboration skills, enabling me to work effectively with my team members, customers, and vendors
- Experience using and troubleshooting Microsoft Office 365 Suite
- Network troubleshooting expertise
- Excellent understanding of PC hardware set-up and configuration
- Network monitoring and analysis: After five years, as a NOC technician, I have extensive experience with network monitoring tools and techniques, enabling me to detect and analyze network issues in real-time
- Strong knowledge of Windows operating system
- Remote desktop support
- FTTx deployment
- Optical transport networks
- Cable installation
- Signal testing
Certification
- Google IT Support, Coursera, Aug 2020 — Oct 2020
- AWS Fundamental, Coursera, Oct 2020 — Oct 2020
- Network Energy, Huawei Technologies, Jan 2020 — Jan 2020
- Fusion Care Virtual Desktop Infrastructure, Huawei Technologies, Feb 2020 — Mar 2020
- Microwave operations and Maintenance, Huawei Technologies
- Gigabit Passive Optical Network (GPON), Huawei Technologies
- IP Networking, Huawei Technologies
- E-LTE Essentials, Huawei Technologies
References
Sachin, Ramsuran, sachin.ramsuran@ndma.gov.gy, +592 614 4558, National Data Management Authority
ETA International
Fiber Optic Installer (FOI), 04-2024
Timeline
IT Support Technician
Sure Gig.gy/Veridos Mexico
08.2024 - Current
ICT Technician II
National Data Management Authority
01.2018 - 01.2024
Information Technology Management
Jain University
Data Operations
Government Technical Institute
Caribbean Examination Council
Hope Secondary School
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