Hi, I’m
Olston R. Thorman
Manager
Georgetown,Linden
Summary
Accomplished General Manager at LUSCSL, adept in Operations Management and Leadership, spearheaded business expansion and fostered team collaboration, achieving significant market share growth. Expert in implementing cost-saving strategies and enhancing organizational performance, demonstrating a strong blend of strategic planning and team-building skills. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
years of professional experience
Work History
LUSCSL
General Manager
08.2022 - 11.2023
Job overview
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Collaborated effectively with cross-functional teams on various projects/initiatives aimed at enhancing organizational performanceresults.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Guyana Water Inc.
Executive Director, ICT
08.2018 - 02.2022
Job overview
- Managed a diverse team of professionals, fostering a collaborative work environment for increased productivity.
- Developed and implemented organizational strategies to achieve set goals and objectives and secured long-term success.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Developed strategic partnerships with key stakeholders to expand the organization''s reach and influence.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Established performance benchmarks for each department in alignment with the organization''s strategic priorities.
- Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
- Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
- Created succession plans to provide continuity of operations during leadership transitions.
Government of Trinidad and Tobago
Senior Systems Analyst
01.2013 - 01.2016
Job overview
- Documented ongoing system performance, verifying [Type] metrics.
- Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.
- Conducted meetings with junior staff members to discuss program specifications and process models.
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
- Implemented robust security measures to protect sensitive data and minimize the risk of cyber threats.
- Improved end-user satisfaction through consistent delivery of high-quality technical support and training.
- Managed project timelines and budgets effectively, consistently delivering projects on time and within budget constraints.
- Enhanced system efficiency by optimizing software applications and introducing new technologies.
- Researched and adopted new technologies to add value to existing offerings.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
Education
Andrews University Michigan
MBA from Management
05.2001
Andrews University Michigan
Bachelor of Arts from Computer And Information Systems
05.2001
Skills
Operations Management
Customer Relationship Management
Team Leadership
Project Management
Staff Supervision
Performance Improvement
Business Development
Customer Retention
Leadership and team building
Quality Management
Project Planning
Training and Development
Total Quality Management
Timeline
General Manager
LUSCSL
08.2022 - 11.2023
Executive Director, ICT
Guyana Water Inc.
08.2018 - 02.2022
Senior Systems Analyst
Government of Trinidad and Tobago
01.2013 - 01.2016
Andrews University
MBA from Management
05.2001
Andrews University
Bachelor of Arts from Computer And Information Systems
05.2001