Adept at operations management and customer service, I excelled at Demerara Bank Limited, mastering technical knowledge and employee coaching. My role significantly improved transaction accuracy and customer satisfaction, showcasing my ability to lead and innovate within fast-paced environments.
Overview
9
9
years of professional experience
Work History
Junior Supervisor
Demerara Bank Limited
Plantation Diamond East Bank Demerara Guyana
10.2015 - Current
Treasury Department-
Signing off all cash related transactions within my limit
Counting cash for treasury
Cashier's lock up officer
Relief treasury custodian
Relief commercial supervisor
New Accounts Department-
Signing off all non-cash related transactions such as checking off of new accounts, reactivation and manager's cheques
Dealing with all e-banking related queries and sending off all e-banking application for processing.
Providing clarity and solutions to staff on customer related transactions.
Monitoring the new accounts lines and assisting customers where necessary.
Ensuring all request and queries regarding the department are handled accurately and timely.
Handling of all GRA requests.
Reviewing all corporate accounts before submission to Branch Manager.
Foreign Trade Department-
Signing off on all wire transfers, drafts, etc.
Assisting with the completion of wire transfer indemnities and incoming payments.
Dealing with any customer query regarding foreign trade.
Compliance Department-
Handling all corrections, queries and requests relating to the New accounts department.
Relief compliance officer
ATM Custodian
Education
Bachelor of Science - Business Administration
Texila American University
East Bank Demerara Guyana
05.2001 -
Associate of Science - Business Management And Marketing
Nations Inc
Georgetown Guyana
05.2001 -
Chase Academy
Georgetown Guyana
06.2015
High School Diploma -
Central High School
Georgetown Guyana
05.2001 -
Skills
Customer service focus
Goal-Oriented
Employee Coaching
Task Delegation
Motivation Techniques
Technical knowledge
Customer service focus
Affiliations
Association of Business Executives
Timeline
Junior Supervisor
Demerara Bank Limited
10.2015 - Current
Bachelor of Science - Business Administration
Texila American University
05.2001 -
Associate of Science - Business Management And Marketing