Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Nikkisa Benny

Banker

Summary

Adept at operations management and customer service, I excelled at Demerara Bank Limited, mastering technical knowledge and employee coaching. My role significantly improved transaction accuracy and customer satisfaction, showcasing my ability to lead and innovate within fast-paced environments.

Overview

9
9
years of professional experience

Work History

Junior Supervisor

Demerara Bank Limited
10.2015 - Current

Treasury Department-

  • Signing off all cash related transactions within my limit
  • Counting cash for treasury
  • Cashier's lock up officer
  • Relief treasury custodian
  • Relief commercial supervisor

New Accounts Department-

  • Signing off all non-cash related transactions such as checking off of new accounts, reactivation and manager's cheques
  • Dealing with all e-banking related queries and sending off all e-banking application for processing.
  • Providing clarity and solutions to staff on customer related transactions.
  • Monitoring the new accounts lines and assisting customers where necessary.
  • Ensuring all request and queries regarding the department are handled accurately and timely.
  • Handling of all GRA requests.
  • Reviewing all corporate accounts before submission to Branch Manager.

Foreign Trade Department-

  • Signing off on all wire transfers, drafts, etc.
  • Assisting with the completion of wire transfer indemnities and incoming payments.
  • Dealing with any customer query regarding foreign trade.

Compliance Department-

  • Handling all corrections, queries and requests relating to the New accounts department.
  • Relief compliance officer

ATM Custodian


Education

Bachelor of Science - Business Administration

Texila American University
East Bank Demerara Guyana
05.2001 -

Associate of Science - Business Management And Marketing

Nations Inc
Georgetown Guyana
05.2001 -

Chase Academy
Georgetown Guyana
06.2015

High School Diploma -

Central High School
Georgetown Guyana
05.2001 -

Skills

Customer service focus

Goal-Oriented

Employee Coaching

Task Delegation

Motivation Techniques

Technical knowledge

Customer service focus

Affiliations

Association of Business Executives

Timeline

Junior Supervisor

Demerara Bank Limited
10.2015 - Current

Bachelor of Science - Business Administration

Texila American University
05.2001 -

Associate of Science - Business Management And Marketing

Nations Inc
05.2001 -

High School Diploma -

Central High School
05.2001 -

Chase Academy
Nikkisa BennyBanker