Nicholas Dover
Georgetown,DE
Summary
Proven leader with a track record of enhancing operations and boosting camper satisfaction at ETK Minning. Expert in inclusion practices and emergency preparedness, I excel in creating safe, engaging environments. Skilled in staff training and team development, my strategic approach has significantly improved efficiency and inclusivity.
Overview
6
6
years of professional experience
Work History
Camp Administrator
ETK Minning
Georgetown ,Guyana
08.2022 - Current
- Spearheaded evaluation initiatives to gather feedback from campers and parents on overall satisfaction levels with the program offerings.
- Managed staff schedules, ensuring proper coverage for all camp activities and maintaining a high level of organization.
- Enhanced camper satisfaction by addressing concerns promptly and developing effective solutions.
- Promoted inclusivity within the camp community through implementing policies aimed at accommodating individuals from diverse backgrounds or with special needs.
- Maintained accurate records of camper information, including medical documentation, emergency contacts, and registration details.
- Transported campers and staff in vehicles.
- Implemented safety protocols across all aspects of the camp, resulting in a secure environment for both campers and staff members.
- Improved camp operations by streamlining administrative processes and implementing efficient systems.
Construction Supervisor
Guyana Shore Base
Georgetown, Guyana
01.2020 - 07.2022
- Supervised field crews to maximize quality and work efficiency.
- Maintained a safe work environment by enforcing company policies, procedures, and regulatory standards throughout each project phase.
- Completed projects on time and within budget by effectively managing resources and schedules.
- Reported quality of performance on site to site construction managers.
- Delegated assignments based on plans, project needs, and knowledge of individual team members.
- Ensured compliance with local building codes, regulations, and industry best practices through diligent oversight of all construction activities.
- Sustained safety protocols, ensuring proper, cost-effective and safe handling and usage of equipment and materials.
- Identified and eliminated safety risks through additional training.
- Mentored junior staff members through ongoing guidance, support, and knowledge sharing to foster their professional growth within the industry.
Customer Service Representative Agent
Qualfon
Georgetown,Guyana
02.2018 - 10.2019
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Navigated multiple systems simultaneously for efficient information retrieval during live calls with customers.
- Supported peers through knowledge sharing, collaboration efforts resulting in an enhanced team dynamic and heightened productivity levels.
- Maintained accurate records of customer interactions using CRM software, ensuring seamless follow-up when needed.
Education
High School Diploma -
Kwakwani Secondary School
Guyana 08.2016
Skills
- Inclusion Practices
- Activity Planning
- Emergency Preparedness
- Equipment management
- Team Communication
- Safety Procedures
- Operations Management
- CPR Certified
- Staff Training
- Emergency response techniques
- Logistics Oversight
- Facility Management
- Team Development
Timeline
Camp Administrator
ETK Minning
08.2022 - Current
Construction Supervisor
Guyana Shore Base
01.2020 - 07.2022
Customer Service Representative Agent
Qualfon
02.2018 - 10.2019
High School Diploma -
Kwakwani Secondary School