Neil Blackett
Georgetown,DE
Summary
Adept at staff management and operations optimization, I spearheaded initiatives at Massy Stores Guyana Inc that significantly boosted efficiency and customer satisfaction. My strategic planning skills and customer-oriented approach have consistently enhanced team performance and profitability, showcasing a blend of leadership and financial acumen.
Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.
Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Massy Stores Guyana Inc
D3 Stralite Square, East Coast Demerara
10.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Helped store management meet standards of service and quality in daily operations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
Floor Team Lead
Massy Stores Guyana Inc
D3 Starlite Square, East Coast Demerara
05.2023 - 10.2023
- Mentored new hires, providing guidance on company policies, procedures, and best practices for excellent customer service.
- Implemented safety protocols on the sales floor to minimize accidents and maintain a safe environment for both employees and customers.
- Optimized merchandise presentation through strategic visual merchandising techniques, resulting in increased sales figures.
- Contributed to a positive store culture by exhibiting leadership qualities such as adaptability, empathy, and resilience while consistently maintaining a professional demeanor.
- Maximized store cleanliness by assigning daily housekeeping tasks, inspecting workspaces periodically throughout each shift.
- Conducted regular team meetings to discuss progress towards goals, address concerns, share updates on policies or promotions, and foster a sense of teamwork among staff members.
- Collaborated with store management to develop employee training programs, leading to improved performance and retention rates.
- Maintained strong vendor relationships by ensuring timely payments, negotiating pricing for special orders, and addressing any issues that arose during transactions.
Data Entry Clerk
Massy Stores Guyana Inc
D3 Starlite Square, East Coast Demerara
02.2023 - 05.2023
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Operations Team Lead
Roraima Airways Inc
Cheddi Jagan International Airport
11.2020 - 12.2022
- Managed complex projects with multiple deadlines, ensuring all objectives were met successfully.
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
- Maintained high levels of employee morale through effective communication, recognition, and coaching initiatives.
- Led a team of professionals to achieve project goals on time and within budget constraints.
- Facilitated staff development programs aimed at enhancing technical skills as well as leadership capabilities among team members.
- Conducted regular performance evaluations, providing constructive feedback to promote professional growth within the team.
- Assisted upper management in developing long-term strategic plans for departmental growth and success.
- Complete weekly staff schedule.
- Supervise commercial and private flights.
- Complete monthly reports
- Direct contact between international clients and company.
Customer Service Representative
Roraima Airways Inc
Cheddi Jagan International Airport
11.2018 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Process passengers at Check In counter.
- Perform general operational and ground handling duties for aircraft.
- Apply for landing and fly over permits
Shop Assistant
Guyana Marketing Corporation
Robb Street, Georgetwon
09.2016 - 09.2018
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop shelves optimizing space for ease of customer navigation.
- Monitor depletion of stock in the stock room.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Perform monthly stock taking with team members.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Collaborated with team members to achieve overall store goals and objectives.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Education
Certificate - Supervisory Management
University Of The West Indies
Trinidad & Tobago 02.2023
Certificate - Baggage Service & BSO Function
Eastern Airlines
United States Of America05.2020
Certificate - Dangerous Goods Regulations
Aruba Airlines
Aruba07.2019
Certificate - Aviation Security
Aruba Airlines
Aruba05.2019
Certificate - Customer Service
City & Guilds Management Institute
Georgetown, Guyana11.2017
High School Diploma -
South Ruimvedlt Secondary School
South Ruimvedlt Gardens11.2016
Skills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Operations Management
- Safety awareness
- Schedule Management
- Strategic Planning
- Staff Supervision
- Customer Service Management
Timeline
Shift Supervisor
Massy Stores Guyana Inc
10.2023 - Current
Floor Team Lead
Massy Stores Guyana Inc
05.2023 - 10.2023
Data Entry Clerk
Massy Stores Guyana Inc
02.2023 - 05.2023
Operations Team Lead
Roraima Airways Inc
11.2020 - 12.2022
Customer Service Representative
Roraima Airways Inc
11.2018 - 11.2020
Shop Assistant
Guyana Marketing Corporation
09.2016 - 09.2018
Certificate - Supervisory Management
University Of The West Indies
Certificate - Baggage Service & BSO Function
Eastern Airlines
Certificate - Dangerous Goods Regulations
Aruba Airlines
Certificate - Aviation Security
Aruba Airlines
Certificate - Customer Service
City & Guilds Management Institute
High School Diploma -
South Ruimvedlt Secondary School