Nazelyn Sheeheed
Health Care Support Worker
18 Mon Repos East Coast Demerara
Summary
- To obtain a job in a competitive and growing environment by providing quality service and gaining opportunities for future growth.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
6
6
Certifications
Work History
Secretary
Bakja Health Movement
08.1999 - 11.2002
- Maintained daily report documents, memos, and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Created and updated records and files to maintain document compliance.
- Answered the phone system and enthusiastically greeted callers.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
Sole Proprietor
Self Employed (Sheeheed’s Printery)
01.2019 - 12.2023
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Managed all financial aspects of the business, including invoicing, budgeting, and tax preparation.
- Established effective communication channels between all stakeholders involved in each project to ensure smooth execution from start to finish.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Promoted business via social media to generate leads and maximize brand identity.
Sales Representative
National Hardware LTD
12.1995 - 03.1999
- Helped large volume of customers every day with a positive attitude and focused on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Educated customers on promotional options, sales policies, and methods for obtaining desired results from company offerings.
Call Center Representative
Self Employed
01.2003 - 09.2009
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Place outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved a high satisfaction rating through proactive one-call resolutions of customer issues.
Education
GED -
Bermuda College
Hamilton, Bermuda 05.2001 -
Certificate - Caring of The Elderly
University of Guyana
Georgetown Guyana 05.2001 -
Certificate - Health Care Support
Open College
Dublin Ireland 05.2001 -
Skills
Demonstrated superior reading skills in the following areas;
Highlightofqualifications
- Level 5 Healthcare support
- High School Equivalency Diploma
- Certificate for the highest score in Reading Comprehension.
- University of Guyana Care of the Elderly Certificate.
- Office Administration and Secretarial Procedure Course.
- Computer literacy
- Training on Sales & Customer Service.
- Training on Telephone Etiquette.
- Highly Motivated and diligent as a team player.
- Responsible and reliable.
References
- Sir Purushutam Geer tel# 675 6575
- Principal Hiralall Bissessar tel# 220 5054
Certification
GED Certificate
Timeline
Sole Proprietor
Self Employed (Sheeheed’s Printery)
01.2019 - 12.2023
Level 5 Certificate Healthcare Support
10-2017
Level 5 transcript
10-2017
University of Guyana Care of the Elderly
05-2015
GED Certificate
06-2013
Highest score on Ged
06-2013
GED Transcript
06-2013
Call Center Representative
Self Employed
01.2003 - 09.2009
GED -
Bermuda College
05.2001 -
Certificate - Caring of The Elderly
University of Guyana
05.2001 -
Certificate - Health Care Support
Open College
05.2001 -
Secretary
Bakja Health Movement
08.1999 - 11.2002
Sales Representative
National Hardware LTD
12.1995 - 03.1999
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