Nazelyn Sheeheed
Health Care Support Worker
18 Mon Repos East Coast Demerara
Summary
- To obtain a job in a competitive and growing environment by providing quality service and gaining opportunities for future growth.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
6
6
Certifications
Work History
Secretary
Bakja Health Movement
Guyana
08.1999 - 11.2002
- Maintained daily report documents, memos, and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Created and updated records and files to maintain document compliance.
- Answered the phone system and enthusiastically greeted callers.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Booked airfare, hotel, and ground transportation to coordinate office travel.
Sole Proprietor
Self Employed (Sheeheed’s Printery)
Guyana
01.2019 - 12.2023
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Consulted with customers to assess needs and propose optimal solutions.
- Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Managed all financial aspects of the business, including invoicing, budgeting, and tax preparation.
- Established effective communication channels between all stakeholders involved in each project to ensure smooth execution from start to finish.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Promoted business via social media to generate leads and maximize brand identity.
Sales Representative
National Hardware LTD
Georgetown, Guyana
12.1995 - 03.1999
- Helped large volume of customers every day with a positive attitude and focused on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Educated customers on promotional options, sales policies, and methods for obtaining desired results from company offerings.
Call Center Representative
Self Employed
Triumph East Coast Demerara
01.2003 - 09.2009
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Place outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved a high satisfaction rating through proactive one-call resolutions of customer issues.
Education
GED -
Bermuda College
Hamilton, Bermuda 05.2001 -
Certificate - Caring of The Elderly
University of Guyana
Georgetown Guyana 05.2001 -
Certificate - Health Care Support
Open College
Dublin Ireland 05.2001 -
Skills
Demonstrated superior reading skills in the following areas;
comprehending, analyzing, evaluating and synthesizing workplace and literacy texts
Essential mathematics skills in the following areas;
understanding and interpreting mathematical concepts in algebra, data analysis, statistics, geometry, and number operations applied to visual and written text from academic and workplace contexts
Essential skills in using the elements of standard english to edit workplace and informational documents and to generate well organized and developed written text
Excellent communication and interpersonal skills
Higher-order thinking skills
Customer Service
Office Administration and Secretarial Procedures
Computer Literacy
Highlightofqualifications
- Level 5 Healthcare support
- High School Equivalency Diploma
- Certificate for the highest score in Reading Comprehension.
- University of Guyana Care of the Elderly Certificate.
- Office Administration and Secretarial Procedure Course.
- Computer literacy
- Training on Sales & Customer Service.
- Training on Telephone Etiquette.
- Highly Motivated and diligent as a team player.
- Responsible and reliable.
References
- Sir Purushutam Geer tel# 675 6575
- Principal Hiralall Bissessar tel# 220 5054
Certification
GED Certificate
Timeline
Sole Proprietor
Self Employed (Sheeheed’s Printery)
01.2019 - 12.2023
Level 5 Certificate Healthcare Support
10-2017
Level 5 transcript
10-2017
University of Guyana Care of the Elderly
05-2015
GED Certificate
06-2013
Highest score on Ged
06-2013
GED Transcript
06-2013
Call Center Representative
Self Employed
01.2003 - 09.2009
GED -
Bermuda College
05.2001 -
Certificate - Caring of The Elderly
University of Guyana
05.2001 -
Certificate - Health Care Support
Open College
05.2001 -
Secretary
Bakja Health Movement
08.1999 - 11.2002
Sales Representative
National Hardware LTD
12.1995 - 03.1999