Natila Duesbury
Nurse In Training
Georgetown
Summary
Extremely motivated and work oriented young woman seeking a challenging career in a progressive institution that provides the opportunity to capitalize on my diverse skill set while being beneficial to that institution.
Overview
6
6
years of professional experience
4046
4046
years of post-secondary education
Work History
Customer Service Representative
Emerge BPO
02.2019 - 04.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
Teleperformance
06.2020 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Nurse
Ministry of Health
01.2025 - Current
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
Junior Waitress
Ma Pau
06.2024 - Current
- Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
- Supported other waitstaff during peak hours, promoting a cooperative work environment and efficient service delivery.
- Efficiently processed payments using various methods such as cash or credit card transactions, reducing wait times for customers settling their bills.
- Provided excellent allergen information when requested by patrons regarding menu items leading them to make informed decisions.
Education
CSEC -
SOUTH RUIMVELDT SECONDARY
01.2013 - 01.2019
Certificate -
CARNEGIE SCHOOL OF HOME ECONOMICS
01-2020
MORGAN'S LEARNING CENTER -
MORGAN'S LEARNING CENTER
01-2020
Skills
- Excellent written and verbal communication skills
- Ability to work independently or as part of a team
- Proven leadership skills and ability to motivate
- Highly motivated and efficient
Achievements And Experience
- CARNEGIE SCHOOL OF HOME ECONOMICS, Certificate in Creative cakes
Timeline
Nurse
Ministry of Health
01.2025 - Current
Junior Waitress
Ma Pau
06.2024 - Current
Customer Service Representative
Teleperformance
06.2020 - 05.2024
Customer Service Representative
Emerge BPO
02.2019 - 04.2020
CSEC -
SOUTH RUIMVELDT SECONDARY
01.2013 - 01.2019
Certificate -
CARNEGIE SCHOOL OF HOME ECONOMICS
MORGAN'S LEARNING CENTER -
MORGAN'S LEARNING CENTER
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