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 Senior SAP and enterprise cloud leader with 20+ years of experience spanning customer success, people leadership, global service delivery, SAP Basis architecture, cloud transformation, and mission-critical operations. Currently serves as a Senior Technical Service Manager within SAP Enterprise Cloud Services, acting as a trusted advisor for strategic North American customers and leading executive governance, complex escalations, service improvement, disaster recovery, modernization programs, and cross-functional delivery across SAP organizations. Brings formal management experience from CenterPoint Energy and Hewlett Packard Enterprise/DXC, including direct-report leadership, hiring, coaching, performance management, work allocation, onshore/offshore coordination, and delivery governance. Combines executive-level customer communication with deep technical credibility across SAP RISE, Private Cloud, HANA, S/4HANA, Azure, AWS, GCP, high availability, data-center migrations, upgrades, and operational resilience.    Diligent Technical Leader with proven track record in managing technical services and leading high-performing teams. Successfully oversaw complex projects and implemented solutions that enhanced operational efficiency. Demonstrated expertise in strategic planning and problem-solving, ensuring seamless service delivery and customer satisfaction.    Senior technical professional with strong background in managing and optimizing technical service operations. Skilled in team collaboration, problem-solving, and adapting to evolving requirements. Proven expertise in IT infrastructure, systems integration, and customer support. Known for delivering results and driving continuous improvement. 

Dynamic leader & amiable Technical Lead ready to rapidly onboard new personnel and kick start new projects. Achieves rapid and exceptional completion metrics through careful utilization of available skills and technical assets. Assembles effective teams by exploiting complementary competencies and collaborative employee relationships.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Dynamic Senior Technical Lead with a proven track record at Valvoline Instant Oil, excelling in project leadership and team mentoring. Expert in microservices architecture and performance optimization, I drive continuous improvement and foster a collaborative work culture, enhancing team productivity and delivering scalable software solutions.

Dynamic administrative and technical support with a proven track record at CDS Global Inc., excelling in system integration and offering exceptional user support. Skilled in both technical troubleshooting and fostering teamwork, I've significantly enhanced system efficiency and client quality. My adaptability and leadership have driven seamless technology transitions and improved organizational processes.

Monita Giddings

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Technical Service

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CSEC - Passes in Mathematics, English, Physics, biology, Human and Social Biology, IT, PE, Chemistry

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Technical Service

CSEC - Passes in Mathematics, English, Physics, biology, Human and Social Biology, IT, PE, Chemistry

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