Melissa Williams
Social Worker
Georgetown,4
Summary
Compassionate social worker with a proven track record at St Joseph Mercy Hospital, advocating for clients' rights and developing tailored care plans. Skilled in counseling HIV-positive patients and fostering strong relationships, I excel in enhancing client engagement and navigating complex systems to secure essential resources.
Overview
22
22
years of professional experience
Work History
Social Worker
St Joseph Mercy Hospital
08.2023 - 03.2025
- Supported clients and families with empathy and compassion during difficult times.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Updated client documentation for accurate, compliant and current records.
- Coordinated external healthcare professionals to uphold high-quality, person-centred care.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Facilitated peer support groups to help clients connect with others.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Documented client progress and activities in accordance with agency policies and procedures.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Developed and maintained strong relationships with community resources for successful referrals.
- Collaborated with other professionals to plan and coordinate care for clients.
- Improved client access to community resources with thorough needs assessments and effective referral processes.
- Supported clients' emotional and psychological well-being through provision of counseling and support groups.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Supervised interns or junior staff members, providing direction on best practices in social work and contributing to their professional growth as practitioners.
Registered Nurse
Ministry of Health
04.2011 - 06.2023
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
Teacher
Ministry Of Education
11.2002 - 02.2007
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Integrated cultural awareness into lessons by incorporating diverse perspectives and materials into the curriculum.
Education
Bachelor In Social Sciences - Social Work
University of Guyana
Turkeyne, ECD01.2022
Associate Degree In Nursing - Registered Nurse
Charles Roza School Of Nursing
Linden11.2011
Skills
Counsel HIV-positive patients
Timeline
Social Worker
St Joseph Mercy Hospital
08.2023 - 03.2025
Registered Nurse
Ministry of Health
04.2011 - 06.2023
Teacher
Ministry Of Education
11.2002 - 02.2007
Bachelor In Social Sciences - Social Work
University of Guyana
Associate Degree In Nursing - Registered Nurse
Charles Roza School Of Nursing