Melissa Livan
Environmental Officer
Georgetown
Summary
Energetic and reliable professional with strong problem-solving abilities and excellent communication skills. Possesses a solid understanding of regulatory compliance and report writing, coupled with proficiency in data management and analysis. Dedicated to leveraging these skills to contribute to organizational success and ensure efficient operations. Solid background in strategic planning and operational oversight. Proven ability to lead teams and execute initiatives enhances organizational effectiveness. Demonstrated expertise in conflict resolution and resource management, further strengthening ability to drive positive outcomes for the organization.
Overview
10
10
years of professional experience
23
23
years of post-secondary education
6
6
Certifications
1
1
Language
Work History
Enviornmental Officer 11
Enviornmental Protection Agency
06.2023 - Current
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Ensured compliance with national and local laws through regular policy reviews and updates.
- Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
- Facilitated collaboration between departments, improving efficiency and effectiveness in handling cross-jurisdictional cases.
- Generated reports detailing findings and recommendations.
- Conducted regular reviews of operations and identified areas for improvement.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Created and managed project plans, timelines and budgets.
Environmental Officer 1
Environmental Protection Agency
01.2021 - 05.2023
- Environmental Officer at the Environmental Protection Agency from 2021 to present
- Improved company''s compliance with environmental regulations through regular monitoring and reporting activities.
- Developed and implemented effective waste management strategies, reducing disposal costs and minimizing environmental impact.
- Evaluated potential environmental impacts of new projects, ensuring adherence to sustainability principles throughout planning stages.
- Researched new advancements in sustainability technologies and practices to deliver cutting-edge consultation to customers.
- Conducted extensive research on emerging environmental trends and legislation, ensuring the company remained ahead of competitors in terms of sustainable practices.
- Conducted rigorous audits on environmental permits, identifying areas for improvement and addressing non-compliance issues swiftly.
- Managed hazardous materials inventory, ensuring proper storage, handling, and disposal in accordance with regulations.
Enumerator
Bureau of Statistics
09.2022 - 12.2022
- Enumerator at the Bureau of Statistics Household Census 2022, September to December 2022
- Demonstrated excellent problem-solving skills while addressing respondent concerns or issues arising during the enumeration process.
- Maintained confidentiality of respondent information by adhering to strict privacy protocols during data collection.
- Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
- Collaborated with fellow enumerators for efficient coverage of assigned areas, ensuring timely completion of tasks.
- Assisted people in filling out surveys with complete and accurate information.
Customer Sales Representative
Emerge BPO
09.2020 - 01.2021
- Customer sales representative at Emerge BPO From 2020 to 2021
- Assisted call-in customers with questions and orders.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
Presiding Officer
Guyana Elections Commission (GECOM)
04.2020 - 06.2020
- Presiding Officer For the 2020 General and Regional Elections with Guyana Elections Commission (GECOM)
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Election Monitor
Ethnic Relations Commission (ERC)
01.2020 - 07.2020
- Election Monitor with the Ethnic Relations Commission (ERC) For the 2020 General and Regional Elections
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Enumerator
Guyana Elections Commission (GECOM)
01.2019 - 06.2019
- Enumerator for Guyana Elections Commission (GECOM)- House to House Registration 2019
- Demonstrated excellent problem-solving skills while addressing respondent concerns or issues arising during the enumeration process.
- Assisted people in filling out surveys with complete and accurate information.
- Collaborated with fellow enumerators for efficient coverage of assigned areas, ensuring timely completion of tasks.
- Double checked information on survey forms.
- Executed follow up visits to houses to resolve survey issues or obtain additional information, expressing appreciation for participation and regret for inconvenience.
- Maintained accurate records of completed surveys, contact information, and other relevant data as required by the project scope.
- Utilized mapping tools and GPS technology efficiently for accurate tracking of covered areas during enumeration activities.
- Maintained records of houses visited, surveys completed and money spent.
Presiding Officer
Guyana Elections Commission (GECOM)
01.2018 - 04.2018
- Presiding officer For Local Government Elections 2018
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Learned and adapted quickly to new technology and software applications.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
Digital Surveillance Monitoring Staff
Delta Security Service Inc
12.2017 - 02.2018
- Monitoring Staff at Delta Security Service Inc from December 2017- February 2018
- Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Liaised with management and other departments to maintain smooth operations.
Interviewer
Ministry of Public Health
09.2017 - 12.2017
- Interviewer with the Ministry of Public Health (National Aids Programme Secretariat’s NAPS)- Biological & Behaviour Surveillance Survey (BBSS) Fourth round September 2017- December 2017
- Facilitated panel interviews with multiple stakeholders, encouraging collaboration in selecting the best-fit candidate for each role.
- Developed strong rapport with candidates, fostering open communication and trust during interviews.
- Increased candidate engagement by conducting thorough and personable interviews.
- Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
- Assisted in coordination of on-site interviews, managing schedule to stay organized.
Assistant Presiding Officer
Guyana Elections Commission (GECOM)
01.2015 - 03.2015
- Assistant Presiding Office for General and Local Government Elections 2015 and 2016 Respectively
Education
No Degree - Water Quality And Wastewater Treatment Technician
California State University- Sacramento
Sacramento, California 05.2001 -
Water & Wastewater Operator Certificate
University of Technology
Jamaica09-2023
Post Graduate Diploma - Environment and Sustainable Development
INDIRA GANDHI NATIONAL OPEN UNIVERSITY (IGNOU)
India05-2023
Bachelor of Science degree - Chemistry
University of Guyana
Seven subjects - General Proficiency
Caribbean Secondary School
01.2009 - 01.2010
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Problem-solving
Team management
Microsoft office
Report writing
Risk assessment
Adaptability and flexibility
Certification
Water and Wastewater Operators Certificate, University of Technology, Jamaica, 2023
Subjects
- Mathematics, III
- English Language, II
- Chemistry, III
- Biology, III
- Social-Studies, II
- Economics, IV
- Geography, IV
Personal Information
Date of Birth: 12/20/93
Timeline
Enviornmental Officer 11
Enviornmental Protection Agency
06.2023 - Current
Enumerator
Bureau of Statistics
09.2022 - 12.2022
Environmental Officer 1
Environmental Protection Agency
01.2021 - 05.2023
Customer Sales Representative
Emerge BPO
09.2020 - 01.2021
Presiding Officer
Guyana Elections Commission (GECOM)
04.2020 - 06.2020
Election Monitor
Ethnic Relations Commission (ERC)
01.2020 - 07.2020
Enumerator
Guyana Elections Commission (GECOM)
01.2019 - 06.2019
Presiding Officer
Guyana Elections Commission (GECOM)
01.2018 - 04.2018
Digital Surveillance Monitoring Staff
Delta Security Service Inc
12.2017 - 02.2018
Interviewer
Ministry of Public Health
09.2017 - 12.2017
Assistant Presiding Officer
Guyana Elections Commission (GECOM)
01.2015 - 03.2015
Seven subjects - General Proficiency
Caribbean Secondary School
01.2009 - 01.2010
No Degree - Water Quality And Wastewater Treatment Technician
California State University- Sacramento
05.2001 -
Bachelor of Science degree - Chemistry
University of Guyana
Water & Wastewater Operator Certificate
University of Technology
Post Graduate Diploma - Environment and Sustainable Development
INDIRA GANDHI NATIONAL OPEN UNIVERSITY (IGNOU)
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