Summary
Work History
Education
Skills
Work Availability
Work Preference
Timeline
Maverick Hanover

Maverick Hanover

Customer Service Representative
Georgetown

Summary

Proven Customer Service Representative at Teleperformance, adept in critical thinking and call management, significantly enhanced customer loyalty by resolving complaints with empathy and professionalism. Excelled in high-stress situations, boosting satisfaction through effective problem-solving and communication. Skilled in both team development and computer proficiency, ensuring high-quality customer interactions. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Work History

Customer Service Representative

Teleperformance
09.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Education

Caribbean Secondary Education Certificate - Information Technology, Principles of Business

St Joseph High School , Georgetown, Guyana
09.2017 - 11.2023

Skills

Customer Service

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Work-life balanceFlexible work hoursPersonal development programs

Timeline

Customer Service Representative - Teleperformance
09.2024 - Current
St Joseph High School - Caribbean Secondary Education Certificate, Information Technology, Principles of Business
09.2017 - 11.2023
Maverick HanoverCustomer Service Representative