Mary Ann Shivtahal
Pharmacy Technician
Georgetown
Summary
Driven Senior Certified Pharmacy Technician with a proven track record at Total Care Inc, enhancing pharmacy operations and patient care through expert medication dispensing and effective problem-solving. Demonstrated ability in pharmaceutical calculations and fostering team collaboration, significantly improving workflow efficiency and customer satisfaction. Skilled in drug inventory management and patient confidentiality, embodying a results-driven approach with a focus on achieving superior outcomes in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Senior Certified Pharmacy Technician
Total Care Inc
Georgetown, Demerara-Mahaica Region
03.2023 - Current
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Communicated with prescriber to verify medication dosages, refill authorizations, and patient information.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counseled customers on medications, appropriate dosage and potential side effects.
Certified Pharmacy Technician
Oxford Medical Clinic
Georgetown, Demerara-Mahaica Region
01.2023 - 03.2023
- Ensured proper storage of medications according to manufacturer guidelines, maintaining drug quality and efficacy.
- Implemented innovative technology solutions within pharmacy setting, optimizing efficiency in prescription processing and order fulfillment.
- Increased customer satisfaction by promptly addressing concerns, answering questions, and providing knowledgeable advice on prescription medications.
- Assisted in annual budget planning for pharmacy department, contributing to cost-saving measures and efficient resource allocation.
- Contributed to improved patient outcomes by consistently monitoring drug interactions, allergic reactions, and dosage accuracy.
- Coordinated schedules for pharmacy staff members while considering workload demands and individual availability to ensure adequate coverage during peak hours.
- Collaborated with pharmacists to ensure accurate medication preparation and timely delivery to patients.
- Promoted a culture of excellence within pharmacy team through regular performance evaluations, constructive feedback sessions, and goal-setting exercises.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted, measured and compounded medications following standard procedures.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Certified Pharmacy Technician
Woodlands Hospital
Georgetown, Demerara-Mahaica Region
01.2020 - 01.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Counted, measured and compounded medications following standard procedures.
- Reviewed and verified customer information and insurance provider information.
- Maintained professional relationships with patients, healthcare providers, and insurance companies, fostering positive image for the pharmacy.
- Improved patient satisfaction through exceptional customer service during prescription drop-off and pick-up transactions.
- Ensured proper storage and organization of pharmaceutical products, maintaining clean and efficient pharmacy environment.
- Maintained accurate inventory levels by conducting routine audits, placing orders for necessary items, and removing expired or recalled products from shelves.
- Assisted pharmacists in preparing and compounding medication, enabling timely delivery to patients in need.
- Promoted a culture of safety within the pharmacy by adhering to established protocols for handling hazardous substances.
- Reduced medication errors by meticulously reviewing prescriptions for accuracy and completeness before dispensing.
- Restocked automated medication dispensing equipment.
- Contributed to increased efficiency in the pharmacy by maintaining up-to-date knowledge of state regulations and industry best practices.
- Provided compassionate care for patients experiencing financial hardship by assisting them in navigating available resources and discount programs.
- Assisted colleagues with troubleshooting and resolving technical issues encountered with pharmacy equipment or software systems.
- Achieved certification as a Registered Pharmacy Technician through rigorous training and examination processes.
- Managed insurance claims processing for prescription coverage, resolving any issues or discrepancies promptly to ensure patient access to medications.
- Utilized computerized systems effectively for data entry tasks related to patient records, inventory management, and prescription processing.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Coordinated verification and filling of more than 100 daily prescriptions in high-volume Hospital pharmacy environment.
Education
Certificate - Forensic Science
Sherlock Institute Of Forensic Science Indian
India 05.2001 -
Associate of Science - Pharmacy Technology
Computer World Medical Institute
Georgetown, Guyana 05.2001 -
High School Diploma -
Institute Of Academic Excellence
Georgetown, Guyana 05.2001 -
Skills
Medication Dispensing
Patient Counseling
Patient confidentiality
Problem-solving skills
Drug Interaction Monitoring
Pharmaceutical Calculations
Maintaining records
Drug Inventory Control
Team Collaboration
Prescription Processing
Drug utilization review
Staff Training and Development
Dosage Form Preparation
Pharmacy and customer records management
Medication Therapy Management
Pharmacy Software Proficiency
Staff Development
Updating medication histories
Sterile technique
Aseptic Techniques
Drug storage procedures
Manual and automated medication dispensing
Workflow Optimization
Insurance Verification
New Hire Onboarding
Drug Classification Knowledge
Pharmacology Expertise
Insurance Billing
Advanced math skills
Compounding Techniques
Pharmacy equipment use
Knowledge of medical terms
Calculating insurance coverage
Knowledge of brand and generic drugs
Pharmacy operations management
Inventory Control
Problem-Solving
Staff Leadership
Excellent Communication
Decision-Making
Self Motivation
Team building
Drug Inventory Management
Timeline
Senior Certified Pharmacy Technician
Total Care Inc
03.2023 - Current
Certified Pharmacy Technician
Oxford Medical Clinic
01.2023 - 03.2023
Certified Pharmacy Technician
Woodlands Hospital
01.2020 - 01.2023
Certificate - Forensic Science
Sherlock Institute Of Forensic Science Indian
05.2001 -
Associate of Science - Pharmacy Technology
Computer World Medical Institute
05.2001 -
High School Diploma -
Institute Of Academic Excellence
05.2001 -
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