MARTINA NEDD
Toronto
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through five (5) years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
9
9
years of professional experience
Work History
Student
Seneca College-Business Administration-Human Resources
01.2022 - Current
- Applied systematic approach to solving problems
- Interact with others in groups or teams to contribute to effective work relationships and achievement goals
- Manage time and other resources to complete projects
- Analyze, evaluate, and relevant information from a variety of sources
- Respond to written, spoken, or visual in a manner that ensures effective communication.
Office Supervisor and Cashier
FreshCO
05.2022 - 08.2023
- Updated reports, managed accounts, and generated reports
- Supported positive work culture by prioritizing teamwork, professionalism, and continuous learning opportunities.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Maintained and balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Worked with floor team and managers to meet various customer needs.
Office Assistant
Office Of The President
05.2021 - 12.2021
- Coordinated office events that promoted team cohesion and boosted overall morale among employees.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Data Entry and Document Management
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
Administrative Assistant
Office Of The Prime Minister
08.2017 - 05.2021
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Customer Service Representative
COMCAST, Qualfon
08.2015 - 05.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Advanced Diploma - Business Administration-Human Resources (BHR)
Seneca College
Canada 04.2024
Diploma - Public Administration
University of Guyana
Georgetown, Guyana11.2020
Skills
- Microsoft Office 365
- Team Supervision
- Multitasking and Organization
- Business Administration
- Clear oral/written communication
- Work Ethic and Integrity
- Document Management
Education Credential
Diploma in Public Management, The University of Guyana, 2020
Key Functionalities
Human Resources, Coordination, Communication, Administration.
Certificate
- Certificate in 'Communication in the Office', Public Service Ministry Internal Training, 2020
- Certificate in Recruiting, Hiring & Onboarding Employees, University of Minnesota, 2020
Timeline
Office Supervisor and Cashier
FreshCO
05.2022 - 08.2023
Student
Seneca College-Business Administration-Human Resources
01.2022 - Current
Office Assistant
Office Of The President
05.2021 - 12.2021
Administrative Assistant
Office Of The Prime Minister
08.2017 - 05.2021
Customer Service Representative
COMCAST, Qualfon
08.2015 - 05.2016
Advanced Diploma - Business Administration-Human Resources (BHR)
Seneca College
Diploma - Public Administration
University of Guyana
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