Marissa Primo
Greater Georgetown
Summary
I do herby apply for the position as a radio announcers .I am hard working ,and can work well independently and collaboratively with other department's. I possess strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
Work History
Customer Solutions Specialist
Teleperformance
03.2024 - Current
- Escalated customer issues to management for appropriate action to be taken.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Built and maintained relationships with customers to increase sales, customer loyalty and positive word-of-mouth.
Manager of Operations
Vegi Blitz
03.2019 - 03.2023
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Enhanced team productivity by providing effective training programs and performance management systems.
Television Host
Channel 9
02.2002 - 06.2002
- Delivered essential information to viewers in a clear, concise manner by mastering complex subject matter quickly.
- Collaborated with producers to develop compelling themes and episode narratives, resulting in increased ratings and positive reviews.
- Cultivated strong relationships with industry professionals, securing high-profile guests for exclusive interviews on the program.
- Worked closely with wardrobe and makeup departments to achieve desired on-camera appearances, reflecting both personal style preferences and network branding guidelines.
- Boosted audience retention rates by delivering informative and entertaining content tailored to target demographics.
- Utilized humor and wit effectively during interviews, creating memorable moments that resonated with audiences long after the broadcast concluded.
Television Producer {nice and Spicy}
Channel 2and Channel 9
04.2001 - 02.2002
- Coordinated with legal departments to ensure compliance with industry regulations and intellectual property rights management.
- Cultivated positive working environment on set by fostering open communication among team members.
- Mentored junior staff members in various aspects of television production, contributing to their professional growth and development.
- Produced high-quality television content by collaborating with writers, directors, and production staff.
- Collaborated with marketing teams to develop promotional materials that effectively showcased program highlights.
Education
High School Diploma -
Charlestown Secondary School
Charlestown And Howes Street 05.2001 -
Distinction in Cosmetology - Cosmetology Education
Carnigie School of Economic
High And Durban Street 05.2001 -
Diploma in Theatre Arts And Drama -
National School Of Theatre Arts And Drama
Home Stretch Avenue 05.2001 -
Skills
Client Retention Strategies
Goal Setting and Achievement
Collections Management
Database Maintenance
Teamwork and Collaboration
Problem solving
Dancing, singing and cooking
in my spare time i love to cook, dance and sing
Timeline
Customer Solutions Specialist
Teleperformance
03.2024 - Current
Manager of Operations
Vegi Blitz
03.2019 - 03.2023
Television Host
Channel 9
02.2002 - 06.2002
High School Diploma -
Charlestown Secondary School
05.2001 -
Distinction in Cosmetology - Cosmetology Education
Carnigie School of Economic
05.2001 -
Diploma in Theatre Arts And Drama -
National School Of Theatre Arts And Drama
05.2001 -
Television Producer {nice and Spicy}
Channel 2and Channel 9
04.2001 - 02.2002