Maria Doris
Georgetown,DE
Summary
Proven Subject Matter Expert at Teleperformance, adept in training and mentoring with a strong customer focus. Leveraged analytical skills and creativity to enhance team efficiency and elevate market position through strategic innovations. Excelled in high-stress customer service at Teleperformance, significantly improving client satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Subject Matter Expert
Teleperformance
06.2022 - 06.2023
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Elevated company's market position with strategic insights, leading to adoption of pioneering technologies.
Customer Service Representative
Qualfon
04.2020 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate - Teaching English As A Second Language
World TESOL Academy
71 Shelton Street, Covent Garden, London01-2024
Graduate Certificate - Welding And Fabrication
Government Technical Institute
Woolford Avenue, Non Pariel Park12-2019
High School Diploma -
Richard Ishmael Secondary
Woolford Avenue, Non Pariel Park10-2018
Skills
- Training and mentoring
- Strong analytical skills
- Customer focus
- Creative solutions
Accomplishments
- Documented and resolved customer's queries in a timely manner while adhering to schedule which led to being employee of the month at qualfon
- Promoted to trainer due to portraying exceptional leadership skills.
- Graduated as Best History Student
Languages
English
Native language
Japanese
Elementary
A2
Timeline
Subject Matter Expert
Teleperformance
06.2022 - 06.2023
Customer Service Representative
Qualfon
04.2020 - 11.2020
Certificate - Teaching English As A Second Language
World TESOL Academy
Graduate Certificate - Welding And Fabrication
Government Technical Institute
High School Diploma -
Richard Ishmael Secondary
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