Mandisa Cameron
399 Lilendaal Sophia Section A
Summary
Offering abilities in customer service and quality assurance with experience in call handling and problem-solving. Skilled in data management, CRM software, and team collaboration, bringing adaptability and strong communication skills to support diverse organizational needs. Focused on delivering efficient solutions and enhancing customer satisfaction.
Overview
13
13
years of professional experience
Work History
Dispatcher
Ansa Motors Guyana
09.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Balancing off the end of shift reconciliation file
- Ensures that vehicles and associates are dispatched in accordance with company standards
- Demonstrates the ability to work safely and carefully to prevent injury to self or others
- Prepare and submit annual compliance reports, compliance with regulatory standards and requirements
- Ensure that the check off of each vehicle is done at the ending and beginning of every shift
HR Personnel
Teleperformance Guyana
01.2023 - 08.2023
- Handling disciplinary needs and employees grievance.
- Ensuring compliance with labor laws and regulations.
- Fostering a safe and positive work environment.
- Managing employee relations and performance management.
Supervisor
Teleperformance Guyana
09.2022 - 01.2023
- Completing TOPS.
- Time adjustments for Agents.
- Floor Assist.
- Monitoring and Coaching the agents on their areas of opportunity.
- Plan team engaging activities for the agents.
Tier 1 Specialist
Teleperformance Guyana
06.2022 - 09.2022
- My daily work is assisting customers.
- I was then up trained for Tier 2.
Customer Service Representative
Teleperformance Guyana
01.2016 - 01.2020
- I would have started working on various campaigns.
Quality Analyst
Qualfon
01.2013 - 01.2016
- I would have over 35 evaluations done by the end of day.
- We would also have calibration sessions.
Customer Representative
Qualfon
01.2012 - 01.2016
- I would assist customers with their handset.
Education
Rama Krishna Primary School
01.2006
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East Ruimveldt Secondary School
01.2012
Diploma - Human Resources Management
Alison Courses
Online03-2024
Diploma - Business Management And Entrepreneurship
Alison Courses
Online 03-2024
Project Management Lvl 1 - Business Management
Ministry of Human Services
08-2023
Home Nursing - Health Care Administration
St John Association Guyana
11-2020
First Aid - Health Care Administration
St John Association Guyana
11-2019
Certificate of Achievements - Customer Service
Bakke Graduate University
Guyana Teleperformance Guyana 12-2019
Certificate Of Achievements - Customer Service
Aveta Business Institute
Guyana 08-2015
Masters Of Quality - Customer Service
Qualfon Guyana
Guyana 01-2015
Skills
- Shipping and receiving
- Payment processing
- Typing speed
- Customer service excellence
- Quality assurance
- [Product or service] support
- Data management
- CRM software
- Report generation
- Organization and recordkeeping
- Call handling
- Inbound call answering
- De-escalation
- Report preparation
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Adaptability and flexibility
- Team collaboration
- Active listening
- Decision-making
- Verbal and written communication
- Microsoft Excel
- Computer proficiency
- Task prioritization
- Data entry
References
References available upon request
SUBJECTS
Mathematics - Knowledge(D), Comprehension(D), Reasoning (D)
English A - Understanding (D), Expression (D)
Integrated Science - Knowledge & comprehension(D), Use of Knowledge(D), Practical Skills (C)
Human & Social Biology - Knowledge & comprehension(D), Use of Knowledge(D), Practical Skills (C)
Timeline
Dispatcher
Ansa Motors Guyana
09.2023 - Current
HR Personnel
Teleperformance Guyana
01.2023 - 08.2023
Supervisor
Teleperformance Guyana
09.2022 - 01.2023
Tier 1 Specialist
Teleperformance Guyana
06.2022 - 09.2022
Customer Service Representative
Teleperformance Guyana
01.2016 - 01.2020
Quality Analyst
Qualfon
01.2013 - 01.2016
Customer Representative
Qualfon
01.2012 - 01.2016
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East Ruimveldt Secondary School
Rama Krishna Primary School
Diploma - Human Resources Management
Alison Courses
Diploma - Business Management And Entrepreneurship
Alison Courses
Project Management Lvl 1 - Business Management
Ministry of Human Services
Home Nursing - Health Care Administration
St John Association Guyana
First Aid - Health Care Administration
St John Association Guyana
Certificate of Achievements - Customer Service
Bakke Graduate University
Certificate Of Achievements - Customer Service
Aveta Business Institute
Masters Of Quality - Customer Service
Qualfon Guyana
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