Makeda Portsmouth
Princess Casino
Vreed En Hoop
3
years of professional experience
Dynamic Dealer Service Representative with a proven track record at Princess Casino, excelling in customer relations and conflict resolution. Leveraging empathy and strong negotiation skills, I effectively retained loyal clients while ensuring operational excellence. Proficient in Microsoft Excel, I am committed to enhancing service delivery and achieving organizational goals.
Work History
Dealer Service Representative
9 Months- Supported dealers with shift changes, table assignments, and service requests.
- Monitored gaming floor activity and relayed updates to pit supervisors promptly.
- Verified dealer credentials, compliance paperwork, and scheduling records for accuracy.
- Assisted with chip, card, and equipment distribution to maintain game readiness.
- Responded to dealer questions regarding procedures, policies, and operational adjustments.
- Handled escalated issues from customers with professionalism and empathy, ultimately retaining their business as loyal clients even after initial dissatisfaction was addressed.
- Resolved customer issues and escalated complex issues to manager.
Sales Clerk
1 Year 1 Month- Assisted customers with product selection, pricing questions, and purchase completion.
- Processed cash, card, and mobile payments accurately at point-of-sale system.
- Verified inventory levels and reported low stock to support timely replenishment.
- Supported opening and closing procedures, including register balancing inventory.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
- Handled returns or exchanges professionally, minimizing negative experiences for customers while adhering to company policies.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
Education
High School Diploma
Skills
Empathy and patience
Customer service expertise
Goal-oriented mindset
Strong negotiation
Adaptability and flexibility
Customer relations
Microsoft Excel
Timeline
Dealer Service Representative
Princess Casino
09.2025 - 06.2026Read More
Sales Clerk
New Vendors Market- Angie’s Stall
09.2023 - 10.2024Read More
Chase Academic Foundation
High School Diploma
Read More